Wendy Whitten

Director, IT & Communications at Independent Lift Truck of Alaska
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Contact Information
us****@****om
(386) 825-5501
Location
US
Skills

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5.0

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Angi Mansfield, PMP

Wendy is one of the most honest, hardworking individuals I have come across in my career. There was no obstacle she would not overcome and was always able to get the job done by finding a way. A true team player and I am happy to now call her a life long friend. You will not find many others out there with her work ethic and dedication to her company and the teams she works with.

Leo Fields

I have had the good fortune to work with Wendy for the past 14 years. She has a great level of expertise in how to navigate the challenging landscape of telecom providers, both wireless and land line in the areas of contract management, order fulfillment, service resolution, across multiple vendors and delivers personal, high quality service to all of her internal customers.

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Credentials

  • ITIL Foundations vs3 IT Service Management
    EXIN
    Jun, 2013
    - Nov, 2024

Experience

  • Independent Lift Truck of Alaska
    • United States
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Director, IT & Communications
      • Nov 2017 - Present

      Provides strategic direction of all IT and Media Communications across the Independent Lift Truck enterprise in Alaska. Provides strategic direction of all IT and Media Communications across the Independent Lift Truck enterprise in Alaska.

  • Crowley
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 700 & Above Employee
    • IT Infrastructure Program Manager Voice & Data
      • 1998 - 2016

      Managed Voice and Data Network Infrastructure providing overall program direction, day to day operations and strategic direction of voice and data technology (including video, collaboration, and data center infrastructure) over 71 sites across the Crowley enterprise in Alaska, Domestic US and Central America. Directed day to day operations of Network Engineering to ensure 100% availability of voice and data network to conduct 24x7 business operations. Managed the $5.2M Voice and Data Network Infrastructure Operating budget (2nd largest in IT) and Voice and Data Transformation project budgeted at $3.5M.Managed and Directed Enterprise refresh of network infrastructure (equipment and connectivity) of 71 sites across the Crowley enterprise in Alaska, Domestic US and Central America resulting in increased bandwidth at lower cost and upgraded infrastructure equipment enhancing reliability and scalability. Key contributor of Data Center installation and network delivery redesign providing true network failover capabilities and redundancy throughout the enterprise.Supported outsourcing of Service Desk, Desktop Support, and Operations as well as led outsourcing of Network Engineering and Wireless services as a result of key business objective goals.Main point of contact for Vendor Management of Network Service ($1.3M) and wireless ($1M) provider relationships including negotiation of contract requirements for services contributing to overall company cost savings goals.Provided technical direction to Infrastructure Project Managers for multiple, simultaneous Infrastructure projects to include requirements, dependencies, and critical milestones contributing to overall on-time project implementation.

    • Senior Analyst
      • 1998 - 2016

      Key contributor to developing requirements of $8M Transformation Program initiative that included full refresh of Company wide End User (PC’s), Wireless (802.11), Server/Storage, Network Connectivity/Optimization, Data Center Redundancy/Optimization and Security Compliance resulting in CEO approval, project kickoffs and full implementation schedule.

    • Wireless Administrator
      • 1998 - 2016

      Managed day to day operations and support of all wireless services provided company wide.Led contract negotiation requirements and implementation of BYOD environment saving the company thousands of dollars annually in equipment costs and over $1.2M in decreased annual usage charges.Led and managed support and procurement outsourcing of all wireless services as a result of IT Strategic Goals toward Purchased Services.

    • Telecommunications Administrator
      • 1998 - 2016

      Led consolidation of all telecommunications expense management resulting in lean process improvement and cost analysis to Accounts Payable and other Finance support roles (budget, variance analysis, reporting). Project managed support and delivery of voice and data connectivity of High-Cap (PRI, P2P, FRP, T1, IPVPN, DIA, etc.) services, VOIP Implementation, SIP Implementation, office moves, MAC activities resulting in on time Go Live commitments.

  • Bank of America
    • United States
    • Banking
    • 700 & Above Employee
    • AVP, IT Financial Analyst
      • 1990 - 1998

      Responsible for enterprise supported Telecommunications financial processes including vendor payments, financial reporting and budgeting ($50M) for all Florida and Georgia banking and non-banking affiliates. Led system wide consolidation of Telecommunications financial processes resulting in lean process improvement and cost analysis to Accounts Payable and other Finance support roles (budget, variance analysis, reporting). Led requirements development of customized internal Telecommunications processing application resulting in automated tracking and reporting of companies Telecommunications expense management. Staff management of eight Telecommunications Administrators.

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