Wendy Ward, CSPO, CSM
Sr. Consultant - Healthcare IT at eSimplicity- Claim this Profile
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Bio
Credentials
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CSPO
Agile Scrum Alliance℠Jan, 2010- Nov, 2024 -
CSM
Agile Scrum Alliance℠Jan, 2012- Nov, 2024
Experience
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eSimplicity
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Sr. Consultant - Healthcare IT
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Dec 2018 - Present
Scrum Master / Business Analyst with a development tools team, building unique data-centric applications for a COBOL to Cloud government healthcare modernization project. User Management System - Authentication and Authorization controls - Role-Based Access Control to manage multiple CMS applications and organizations API Management Application - Real-time beneficiary API data requests and responses - User Management integration to securely manage CMS partner API and API Connections - CMS partner organizational information and contracts - API Connections, API keys, IP addresses - Security through whitelisting or publishing to AWS Gateway Business Operations Console - Administrative DevOps Interface and Dashboard - API and batch file processing in the AWS cloud environment - Statistics logging for operational reporting
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Sabbatical Break
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200 - 300 Employee
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Career Gapper - Pursuit of awareness and gratitude
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Apr 2017 - Dec 2018
I took this time off from work to recenter and refocus my priorities in my life. It has been wonderful and I would recommend a work gap to anyone. Take your kids on a long cross-country trip, learn a new language, read those books on your book list, be there for someone who might need some help or just have someone to listen to them. I live in a house that was built in 1901 on about 20 acres so there is always something to do. Do it. I promise you won't regret it. I took this time off from work to recenter and refocus my priorities in my life. It has been wonderful and I would recommend a work gap to anyone. Take your kids on a long cross-country trip, learn a new language, read those books on your book list, be there for someone who might need some help or just have someone to listen to them. I live in a house that was built in 1901 on about 20 acres so there is always something to do. Do it. I promise you won't regret it.
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General Dynamics Information Technology
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IT Services and IT Consulting
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700 & Above Employee
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Product Manager
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Feb 2012 - Mar 2017
Agile Product Manager / Product Owner – Healthcare - Engage Business, Development and QA to define roadmap, release scope and feature priority- Create mock-ups, use cases, epics and user stories with testable acceptance criteria- Initiate, manage and conduct user / work groups for new or enhanced features and business rules- Work closely with Business and QA to define, refine and document user story acceptance criteria- Manage backlogs by working with customers, Business, Development, QA and Customer Service- Participate in Change Control Board to prioritize / manage defects and release change requests- Work with Technical Writers to create, maintain and approve release and update documentation - Create and conduct training for internal and external customers- Work with Trainers to keep overall product and release training artifacts current- Clinical Code Set and Public Record management - obtain data files, review, publish to customers - Engage with vendors to manage clinical code set licenses, obtain data files and manuals - PO for rules based post and pre-pay healthcare Program Integrity software applications - PO support to full Program Integrity suite and technical debt
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Sr. Systems Analyst
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Feb 2010 - Jan 2012
Agile Sr. Systems Analyst – Healthcare- Worked closely with PO to define new Healthcare Program Integrity Case Management application- Part of Agile team to develop, test, document and release new Case Management application- Assist PO in managing product backlog, release and sprint planning, and conducting sprint reviews- Work closely with PO, Development and QA teams to define technical and functional requirements- Work closely with QA team to manage and track defects using Quality Center, Jira and VersionOne- Development liaison to Customer Service and Account Management- Conducted application demos and train-the-trainer sessions- Team point of contact to Technical Writers and Trainers- Provided support and feedback for online help, release and technical application documentation- Prepare and conduct demos for senior management, Account Management and customers
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Nationwide Better Health
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Hospitals and Health Care
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1 - 100 Employee
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Product Manager
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Jan 2007 - Jan 2010
Agile Product Manager – Healthcare - Clinical Utilization Management & Clinical Case Management - Work closely with PMO, IT, third party development vendor, and organizational VPs/SMEs to define: To-Be process flows, gap analysis, project scope, planning, requirements, traceability, use cases and dependencies - Key member of the core project team to develop test case scenarios, perform system testing, issue and defect reporting process, assist in train the trainer, and facilitate the UAT process utilizing Agile methodologies - Project communications point of contact to Clinical UM/CM team leaders. Created workflows incorporating new system features. Assist operational teams to document and migrate from a legacy to a streamline workflow. - Assist in development and delivery to customers the Disease Management Health & Wellness programs - Nurse Advice Line vendor interface. Reviewed call metrics and responded to client inquiries and complaints.
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ViPS
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United States
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IT Services and IT Consulting
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200 - 300 Employee
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Systems Analyst
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Feb 2005 - Jan 2007
Systems Analyst – Healthcare Worked with a team to implement a centralized data warehouse with conformed and integrated claim data across 19 health plans. We were able to conform and integrate 79 million covered lives in a 5-month period. Team interfaced daily with customers, management and development to achieve success in the short time-frame required. Systems Analyst – Healthcare Worked with a team to implement a centralized data warehouse with conformed and integrated claim data across 19 health plans. We were able to conform and integrate 79 million covered lives in a 5-month period. Team interfaced daily with customers, management and development to achieve success in the short time-frame required.
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Ajilon
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United States
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Staffing and Recruiting
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700 & Above Employee
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Business Analyst
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Feb 2004 - Feb 2005
Business Analyst / Team Leader – Healthcare Team leader managing a pilot project for a large Blue Cross Blue Shield. Provided an evidence-based monitoring and early risk intervention service through the utilization of a healthcare business rules engine. Performed Project Management including project planning, issue resolution, meeting organizer and facilitator. Acted as liaison between client, business analysts and remote development contractors. Business Analyst / Team Leader – Healthcare Team leader managing a pilot project for a large Blue Cross Blue Shield. Provided an evidence-based monitoring and early risk intervention service through the utilization of a healthcare business rules engine. Performed Project Management including project planning, issue resolution, meeting organizer and facilitator. Acted as liaison between client, business analysts and remote development contractors.
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Lucent Technologies
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United States
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Telecommunications
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200 - 300 Employee
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Programmer, Business Analyst
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Sep 1986 - Jul 2002
Programmer, Business Analyst - Telecommunications Started working as a programmer in a software development group for AT&T engineers utilizing Bell Labs equipment and Unix programming scripting. AT&T spun-off Bell Labs and some engineering groups in September 1996. I continued with Lucent Technologies eventually moving from programmer into a business analyst / project management role within the software development organization. Programmer, Business Analyst - Telecommunications Started working as a programmer in a software development group for AT&T engineers utilizing Bell Labs equipment and Unix programming scripting. AT&T spun-off Bell Labs and some engineering groups in September 1996. I continued with Lucent Technologies eventually moving from programmer into a business analyst / project management role within the software development organization.
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Education
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Towson University
Biology, Environmental Science
Community
