Program Coordinator

• Aug 2023 - Present

Shift Lead

• Dec 2020 - Present

I was initially hired as a Crew Member at my local Dunkin' while finishing up my undergraduate degree. Since I am a dedicated and fast learner, I was soon promoted to Shift Leader, a public-facing management position. I train and mentor new employees, open and close the store, and accurately document cash sales and deposits. I am responsible for delegating daily tasks and responsibilities, and I respond professionally and patiently to subordinates’ and customers’ questions, concerns, and… Show more I was initially hired as a Crew Member at my local Dunkin' while finishing up my undergraduate degree. Since I am a dedicated and fast learner, I was soon promoted to Shift Leader, a public-facing management position. I train and mentor new employees, open and close the store, and accurately document cash sales and deposits. I am responsible for delegating daily tasks and responsibilities, and I respond professionally and patiently to subordinates’ and customers’ questions, concerns, and complaints. I work patiently and efficiently, handling difficult customers and innovating solutions. I am a valuable employee and team player who balances time with quality and who demonstrates initiative. Show less I was initially hired as a Crew Member at my local Dunkin' while finishing up my undergraduate degree. Since I am a dedicated and fast learner, I was soon promoted to Shift Leader, a public-facing management position. I train and mentor new employees, open and close the store, and accurately document cash sales and deposits. I am responsible for delegating daily tasks and responsibilities, and I respond professionally and patiently to subordinates’ and customers’ questions, concerns, and… Show more I was initially hired as a Crew Member at my local Dunkin' while finishing up my undergraduate degree. Since I am a dedicated and fast learner, I was soon promoted to Shift Leader, a public-facing management position. I train and mentor new employees, open and close the store, and accurately document cash sales and deposits. I am responsible for delegating daily tasks and responsibilities, and I respond professionally and patiently to subordinates’ and customers’ questions, concerns, and complaints. I work patiently and efficiently, handling difficult customers and innovating solutions. I am a valuable employee and team player who balances time with quality and who demonstrates initiative. Show less

Instructional Assistant

• Aug 2022 - Jun 2023

I transitioned into a regular education instructional assistant position following my time working in the special education classroom. I collaborated and built strong rapport with six teachers and approximately 160 fifth-grade students. Throughout the year, I refined my skills in tutoring, leading small group activities, and substituting in Math, Science, English, and Social Studies. I always supported the team with timely development of educational materials and lesson plans, creating anchor… Show more I transitioned into a regular education instructional assistant position following my time working in the special education classroom. I collaborated and built strong rapport with six teachers and approximately 160 fifth-grade students. Throughout the year, I refined my skills in tutoring, leading small group activities, and substituting in Math, Science, English, and Social Studies. I always supported the team with timely development of educational materials and lesson plans, creating anchor charts/study guides to summarize information to be later tested on. I provided insights on learning/behavior and helped academically. My team noted that I am trustworthy, friendly, capable, and dedicated. They gave me the highest score in relationship building on my evaluation. Show less I transitioned into a regular education instructional assistant position following my time working in the special education classroom. I collaborated and built strong rapport with six teachers and approximately 160 fifth-grade students. Throughout the year, I refined my skills in tutoring, leading small group activities, and substituting in Math, Science, English, and Social Studies. I always supported the team with timely development of educational materials and lesson plans, creating anchor… Show more I transitioned into a regular education instructional assistant position following my time working in the special education classroom. I collaborated and built strong rapport with six teachers and approximately 160 fifth-grade students. Throughout the year, I refined my skills in tutoring, leading small group activities, and substituting in Math, Science, English, and Social Studies. I always supported the team with timely development of educational materials and lesson plans, creating anchor charts/study guides to summarize information to be later tested on. I provided insights on learning/behavior and helped academically. My team noted that I am trustworthy, friendly, capable, and dedicated. They gave me the highest score in relationship building on my evaluation. Show less

Concessionist

• May 2018 - Jan 2020

Between my college studies, I worked as a concessionist and served as a frontline employee for customers. I aided those who were purchasing their tickets and addressed any of their logistical questions. In addition, I handled concerns regarding tickets like reprinting, refunding, and swapping them. I improved the work environment by organizing, restocking supplies, and cleaning in a timely fashion. I proactively learned the skills required for a different job that involved taking the guests'… Show more Between my college studies, I worked as a concessionist and served as a frontline employee for customers. I aided those who were purchasing their tickets and addressed any of their logistical questions. In addition, I handled concerns regarding tickets like reprinting, refunding, and swapping them. I improved the work environment by organizing, restocking supplies, and cleaning in a timely fashion. I proactively learned the skills required for a different job that involved taking the guests' food and drink orders. This increased the institution's sales and also elevated the overall guest experience through reducing their waiting time. Show less Between my college studies, I worked as a concessionist and served as a frontline employee for customers. I aided those who were purchasing their tickets and addressed any of their logistical questions. In addition, I handled concerns regarding tickets like reprinting, refunding, and swapping them. I improved the work environment by organizing, restocking supplies, and cleaning in a timely fashion. I proactively learned the skills required for a different job that involved taking the guests'… Show more Between my college studies, I worked as a concessionist and served as a frontline employee for customers. I aided those who were purchasing their tickets and addressed any of their logistical questions. In addition, I handled concerns regarding tickets like reprinting, refunding, and swapping them. I improved the work environment by organizing, restocking supplies, and cleaning in a timely fashion. I proactively learned the skills required for a different job that involved taking the guests' food and drink orders. This increased the institution's sales and also elevated the overall guest experience through reducing their waiting time. Show less