Experience

Esya

• Belgium
• Software Development
• 1 - 100 Employee

• Venture Partner & Business Strategy Associate

  • Apr 2021 - Present

  Currently working with a great team of seasoned founders and investors with diverse skillsets and experience from business development, events, project management recruitment to technology strategist and game design, with the common goal to co-creating a tech venture set to disrupt the skills training sector. Watch this space! As a business strategy associate, I create value to businesses by providing key expertise to start ups needing support to grow more efficiently bringing a vision to life and turning a vision into actionable activities. Consulting on strategy, developing the business model, building and managing teams are some of the key areas I give support with. Seeing businesses grow and succeed through effective strategic planning gives a sense of achievement and drive to do more for business success. Show less



Gradprentice

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Chief Operating Officer

  • Aug 2020 - Apr 2021

  A training company that provides training and work experience in UX/UI and digital marketing to students and graduates in preparation for the world of work. Successfully grew the business during the pandemic through effective strategic planning and leadership, collaborating with like minded businesses and gaining strategic alliances and partnerships with Universities and employers. Built the team, pitched for business and funding, held events and workshops, trained students in UX/UI. These are some of the highlights of 2020;- Third place at MDX accelerator. - Endorsed and partnered with Middlesex University.- The Mayor's entrepreneur award finalist.- Awarded funding to build a training app. Show less

• Business & Strategy Manager

  • Apr 2020 - Apr 2021

  Responsibilities:- Preparing propsals and business/investor pitches.- Financial reporting and forecasting, creating budgets and manging cost control.- New business development andbuilding partnership and relationships with universities and employers.- Overseeing daily operations of UX designers and trainers, managing and supervising the team.- Collaborate with UX design and content team to develop integrated marketing campaigns that instigate awareness and business growth.- Data analysis of marketing channels i.e website, and inhouse projects to grow business, optimise conversions and deliver ROI.- Formulate strategies directing new users to platform, increase audience awareness and engagement.- Conduct research and post campaign reports analysing KPIs and metrics to ensure business targets are met and generate new business leads.- Provide strategic direction for the development of a multi-channel digital marketing strategy aligning brand identity with business goals.- Managing the smooth running of administrative procedures including HR processes and systems- Team development, building job description, coordinate training and onboarding of new staff. - Facilitating the recruitment process and complete personal development plans. Show less


Currently Seeking Opportunities
• United States
• Graphic Design
• 700 & Above Employee
• Operations Manager

  • Sep 2019 - Apr 2020


Daylesford

• Australia
• Food & Beverages

• Operations and Assistant General Manager

  • Jan 2017 - Aug 2019

  Manage 3 London sites overseeing store KPIs and store operations. Accountable for business development projects and business planning, driving on securing new business and instigating business growth through product range expansion and creative marketing achieving 102% YOY growth. Responsible for monthly P&L, management accounting, and financial reporting. Formulate cost control strategies, review stock management processes and carry out sales to wastage analysis and improve margins. Monitoring process and procedures and review audit results Led 3 annual projects increasing brand awareness. HR functions ensuring accurate labour forecasting and accurate budgeting. Maximised staff potential through team development, performance management, team training and monitoring staff retention. Customer service advocate collating and analysing all customer feedback, gain insight from data, measuring customer experience and implement action plan to improve NSP. Implement customer service initiatives, secured the highest customer experience score of 95% acrosss the London group by providing a first rate service to customers and exceeding expectations. Build strong working partnerships with suppliers, and stakeholders. Oversee safety audits and compliance maintaining accurate records. Achieved legal compliance target of 85% through team training and follow up meetings with department managers. Show less



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Operations Manager

  • Mar 2016 - Jan 2017

  Ensure daily smooth running of small-medium sized division of waitrose, with weekly sales turnover of £300k. Managing team of 8 operations staff and oversee office and back of house functions and shopfloor activities. Working to support Department managers achieve KPI targets and operational procedures and policies.Dealing with customer complaints, reaching resolutions efficiently to maintain excellent customer service.Updated management on legal documentation and financial information.Instrumental in resourcing and deployment of staffing needs in conjunction with HR.Quarterley negotiation and agreed SLAs with cleaning contractors, security company, achieved savings of over £5k for the year.Democracy leader, the liaison officer between staff and Waitrose Directors with the emphasis on listening to staff issues and taking ideas to the board for consideration and potential implementation. Other responsibilities include; Sales and wastage reporting, stock management, contract management, facilitate staff training, HR processes and oversee all audits partaining to health and safety and food tech. Show less

• Operations Manager

  • Apr 2011 - Feb 2016

  Operations and Office administration Manager. Working for a large new concept store, combining John Lewis and Waitrose into one division with over 1000 staff and weekly sales turnover of £1million, managing office team of 82 staff.Primarily focused on Customer facing role as Duty manager, overseeing the operations team consisting of 82 staff within a new concept store that combined John Lewis and Waitrose with a weekly turnover of £2m. In charge of providing departmental support of all financial activities including sales, wastage, profitability and delivery of compliance and policy objectives.As a result of business wide restructuring programme selected as part of the change team to prepare staff in taking the next steps.Faciliated in set up a new operations department within a three month deadline following on from the business restructure. Completed team training, performance metrics and appraisals to a high standard, overhauling work processes, increased productivity by 30% and 90% overall cross training resulting in a promotion in the team within the three months Full recruitment lifecycle including talent development, performance management and succession planning. Managed project delivery around storewide re-vamping of the customer journey and experience. successfully trained over 700 staff achieved a 95% service score. Show less

• Customer Service and Checkouts Manager

  • Jul 2009 - Mar 2011

  Managed a team of 172 staff in a customer-focused department competently dealing with customer orders, complaints and cash handlingMeticulously analysed and resolved customer queries / complaints while monitoring customer feedbackEnsured delivery of the highest level of customer service to provide the best shopping experience Improved transaction count by 15% by implementing efficiency strategies and improving customer service over three months.

• Assistant Manager Administration

  • Jan 2009 - Jun 2009

  Office functions including HR, store operations, audits, dicument filing, supplier and contractor management for Canary Wharf branch managed team of 48 staff.Reduced maintenance backlog by 85% with accurate recording and weekly follow ups with contractors.

• Assistant Department Manager

  • Mar 2004 - Jan 2009

  Specialist Service Departments at Canary Wharf including, Audio and TV, Soft furnishings, Toys and Nursery and Furniture. Managing 15-22 staff with weekly sales turnover of £15k-£48kDelivering technical traininig on ordering systems, product knowledge and complaints handling. Responsible for assortment and ranging selection with buyers, work with visual merchandisers on displays and coordinate seasonal events and sales. Manage stock invetory.