indendent living specialist

• May 2015 - Present

Quality Assurance Coordinator

• May 2009 - Mar 2010

Quality Assurance Coordinator

• May 2009 - Mar 2010

Coordinated different PR events for 2-1-1 Tampa Bay Cares, Inc in the Pinellas Countyarea Campaign Coordinator for the United Way Campaign for 2-1-1 Tampa Bay Cares, Inc. Helped provide care-giving services to elderly.; Handled daily office processes and paperwork, answer the phones on 2-1-1 line, complete monthly reports and go to meetings.

Property Manager

• Dec 2007 - Aug 2008

Property Manager

• Dec 2007 - Aug 2008

Handled daily office processes and paperwork. Delegated and over saw routine maintenance responsibilities for property. Collected rent. Processed new move in's and move out's. Reconciled deposits and petty cash amount on a daily basis. Quickly addressed and set into motion resolutions to tenant issues. Handled RD and Section 8 certification paperwork processes for prospective tenants. Handled daily office processes and paperwork. Delegated and over saw routine maintenance responsibilities for property. Collected rent. Processed new move in's and move out's. Reconciled deposits and petty cash amount on a daily basis. Quickly addressed and set into motion resolutions to tenant issues. Handled RD and Section 8 certification paperwork processes for prospective tenants.

Follow-Up Specialist

• Apr 1999 - Apr 2006

Solely responsible for conducting follow-up calls to customers who received information and referrals to service and resource agencies in their local community. Position was to evaluate quality assurance of service received by the caller, and appropriate referral. Data entered results and provided summary reports for management. Solely responsible for conducting follow-up calls to customers who received information and referrals to service and resource agencies in their local community. Position was to evaluate quality assurance of service received by the caller, and appropriate referral. Data entered results and provided summary reports for management.

Resident Manager

• Sep 1999 - Nov 2001

Managed the daily operations of 15 unit residential transitional housing program. Conducted monthly inspections of housing units. Delegated routine maintenance responsibilities among residents. Met weekly with manager and CEO for program for relevant activity updates. Processed residents to during exit interview. Managed the daily operations of 15 unit residential transitional housing program. Conducted monthly inspections of housing units. Delegated routine maintenance responsibilities among residents. Met weekly with manager and CEO for program for relevant activity updates. Processed residents to during exit interview.