Experience

BaseballCloud

• United States
• Spectator Sports
• 1 - 100 Employee

• QA Manager

  • Feb 2021 - Present



Pointman (Acquired by ServiceTitan)

• United States
• Software Development
• 1 - 100 Employee

• QA Analyst/Senior Level

  • Jan 2019 - Jan 2020

  Startup project (SaaS application) Startup project (SaaS application)



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• QA Test Coordinator

  • Sep 2017 - Mar 2018

  Project QA coordinator with backend data testing and project reporting for a mortgage origination project Project QA coordinator with backend data testing and project reporting for a mortgage origination project



Katchall

• Quality Manager, Test Lead and Process Integrator, QA Project Lead, a BA, and programmer

  • Jun 2012 - Sep 2017

  Virtual QA for over 4 years and have over 12 years’ experience in QA Management/Lead

• QA Manager

  • Apr 2012 - Jul 2012

  Virtual QA Management for over 4 years and have over 12 years’ experience in QA Lead/Management



Geisinger Health System

• Danville, Pa

• Project QA Lead Testing for Web Team

  • Dec 2011 - Sep 2012

  This contract encompassed a senior testing lead position for the Web application team in a fast paced, Agile structured project development that included: •Document current business processes and map to technical functionality •Functional and Technical document detail verification to the BRD •Identify and investigate any possible technical or functional discrepancies •Perform project and technical brain storming sessions to ensure correct project functionality per business specifications •Obtain business design clarifications per original BRD •3rd party application integration •Project integration Project and Test Plans •Production implementation system verification. Ensure a stable environment. •New QA department processing standards implemented into Web team daily processing Delivery of completed projects, independently and team oriented by using; •Manage and track project designs change requests, project functionality issues to ensure project completion meets the business stakeholders project expectations •Analytical and problem solving techniques •Verify data processing accuracy •Risk and issue management •Process oriented testing techniques •Validation of a data intensive systems that support business process Project lead •Validate Technical Requirements and Functional •Manage and track approved project changes to accompany the current test plan •Individual and group testing project plans •Test plan creation, business sign off •Traceability matrix to ensure all BRD requirements were met per the Functional and Technical documents •Creation/assistance in Use Cases •QA Project Plans •QA project meetings •Updated project technical team of status of all current projects •Management QA department brain storming discussions as to the best practices for the new QA group •Project team notification of functional/system issues with escalation processes incorporated •Post project support •Lesson Learned process improvement project team post production meetings Show less



Beacon Government Grant

• Buffalo/Niagara, New York Area

• Technical Business Analyst,

  • Nov 2010 - Nov 2011

  Technical Business Analyst, Beacon Government Grant, HEALTHeLINK; a non-profit organization. 11/2010-11/2011. This project is designed to assist 7 counties of Western New York to enhance their electronic data exchange. Working with several business entities, this project creates new processes that have not been feasible previously. •The first project I was the Technical Business Analyst (TBA) for a Community Patient Portal project that was an untethered process using Google Health in place of a tethered EMR. •The second project I was the TBA for tele-monitoring project. Working with the current business processes and HL7 standard data import process Created/Assisted with •Vendor contract negotiations and verification per business requirement •Project plan creation to encompass vendor and multi project creations •Manage and track the design creation and approval process with the client project sponsor •Peer review process for technical design documents and coding tasks •Converting business requirements into functional specifications and functional design •Documented the requirements based on existing standards and developed use cases to visually model the requirements at various levels of abstraction •Assist the PM with project task tracking, coordinating test plans, project release plans and implementation efforts. •New project business assessments •Creation of Functional documentation per current to new vendor processes •Manage and track the design creation and approval process with the client project sponsor •Use Case creation •Vendor selection/RFP •Training documentation/creation and enhanced originals •Project document templates •Current business processing documentation •Visio workflow processes •Technical and business implementation plans •Presentations •Project testing (which include interface, web bases applications, internal and external project compatibility) •Project process training •All project duties that were required Show less



QA Engineer

• M&T Bank

• Project Lead Tester/QA

  • May 2009 - Nov 2010

  My duties included •To perform the review of the BR with process analysis profiling •Create current business process documentation in regards to the submitted BR •Test cases and scripting was performed in HP Quality Control. •Design test cases to encompass White and Black box testing, regression testing, identify possible test automation process for current project •Develop, execute, trouble shoot, and maintenance of manual test scrip cases. •Schedule, create test cases for full system regression testing •Participate in the creation of new QAT team processes, template designs, training, and group brainstorm team improvements. •Participate in project BR sessions with business and technical groups to design and develop projects specifications •Identify possible business improvement opportunity •Web interface usability, data compatibility, Web based timed testing, Web base application two way data transfer testing, report creations derived from Web base application data using the SDM methods. •Flat file usability and transfer testing •Methodologies used; Agile and waterfall processes to ensure successful project framework to ensure an overall successful project implementation •Usage of testing technique, monitor defects, document root cause with possible resolutions and /or work around possibilities •Full project testing traceability to ensure project BR are met. •Participated in regular project meetings to discuss project test tracking using QC test reporting. This included defects, project testing status and project plan schedule status •Test strategies documented, discussed and implemented into the project phase gating schedule •Ensure the vendor application(s) meet the BR. •Documented, held meetings with post project team members to review Lessons Learned document to improve company project implementation process. •Post production support, recreation of production incidences to validate and document possible production issues Show less



M&T Bank

• Analyst III

  • Aug 2008 - May 2009

  Worked as an Analyst with the Items Processing group. Part of my responsibilities is to support the bank check processes so that any production issues are handled quickly, efficiently and thoroughly. My main duties involved support, testing changes and/or application upgrades and regression testing of the Check Processing Control System (CPCS) in Buffalo and the MICR8000 system in Baltimore. I was involved in creating functional specifications, creating and executing system test plans and document results of testing, as well as work closely with the technical team to implement upgrades and changes. Show less



Banking Industry

• M&T Bank

• Programmer

  • May 2005 - Oct 2008

  My programmer/analyst position duties included support of 3 new FileNet/Imaging applications. This involves working closely with the customers, keeping track of production issues and the resolutions through documenting issue lists and resolutions. Working with the server administrators to resolve issues. Plan, schedule updates and changes on the new system, initial testing, and coordinate customer testing and reporting of detailed resolution, My other duties include assisting in new projects using Project Management Mythology and Project Planning Methods. This involves; working closely with an offshore vendor and the clients. Review business requirements and may assist in translating requirements. Provide support to other team members and client groups in defining system requirements in regards to using the new FileNet application. Worked with offshore vendor to use, implement and design new applications that use the imaging software called Kofax/Ascent Capture. Provided individual and group training to explain the uses of the imaging software Show less