Experience

National Trades Union Congress (NTUC)

• Singapore
• Non-profit Organizations
• 400 - 500 Employee

• Senior Specialist

  • Jun 2023 - Present



National Trades Union Congress (NTUC)

• Singapore
• Non-profit Organizations
• 400 - 500 Employee

• Senior Industrial Relations Officer

  • Dec 2014 - May 2022

  Managed 21 companies, including the largest company account, Certis Group, at 12,000 membership size (at Union of Security Employees) and 7 companies, including the largest company account, NTUC First Campus, at 5,500 membership size (at Education Services Union) to effectively build and establish strong partnership with company stakeholders seeking fair and improvement in employment practices for the workers. Addressing members’ workplace issues and grievances to the company to seek a fair outcome for the member. Organized regular union events such as Scholarship and Bursary, CSR program, Movie Dates, Family Days, etc. Additional jobs tasks at USE includes the managing the union’s administration and finance team of 6 staff, and the USE Customer Service Centre which handles a weekly crowd of 350 walk-ins, overseeing the operational needs, secured the main contract by the Singapore Police Force to be the sole service provider in the issuance of the Security Officer License ID Card. Involved in a property purchase for the centre location and worked with various vendors in the set-up of a functional service centre which included property maintenance, renovation and network setup. In 2018, was tasked in the set-up of an additional function of providing Mediation Service for employment disputes, which includes the setting of pricing model, manpower management such as hiring, training, assessment and daily scheduling of Customer Service Officers, Mediation Officers over the course of 6-7 years. Additional job tasks at ESU include the overseeing of the union membership portfolio and leadership portfolio where introduction of recruitment and retention strategies are key in growing the union. At NTUC Level, assigned as a member of the organizing committee which overseas the planning for NTUC May Day Rally, May Day Awards in 2016, 2017, 2018. Assigned by NTUC HR to participate in various job fairs to share experiences of being an employee of NTUC for recruitment. Show less



Wildlife Reserves Singapore (WRS)

• Singapore
• Travel Arrangements
• 100 - 200 Employee

• Operations Executive

  • Nov 2012 - Nov 2014

  Take the lead role in running daily operations of Wildlife Park. Resolving any operational glitch such as animal escape / server failure / facilities closure to ensure smooth operations for the park which include liaising with various internal departments such as Zoology and Maintenance department. Responsible in ensuring service objectives are met on a daily basis and create more guest service projects to enhance guest experience in the park. Facilitate service recovery for guests who have had a less than pleasure experience in the park in the form of reconstructing the experience on site, etc. Handling of emergencies such as guest discomfort / injuries resulting in immediate first aid attention, animal escape, which leads to closure of exhibit, cordoning off area due to environment safety being compromised such as falling trees/ wildlife encounters, etc. Back-end duties include training of staff, line bar scheduling, payroll submission, etc. Managing a sub department of the park, River Safari Cruise, involving a team of boat captains and crew of around 15 people, targeting in their development and competency in boat operations. Mentoring of service leaders in terms of their development as supervisors overseeing part-timers and handling guest's relations. Involved in pre-opening projects of the park which includes liaising with external partners to ensure systems and processes are created and enforced. Quarterly review of processes with the team to ensure any service or operational lapse is addressed to. Formulate SOPs and training of staffs to ensure service objective and smooth operations are met and adhered to. Pre-opening projects involvement: Giant Panda Forest opening operations River Safari Soft Launch Amazon River Quest opening River Safari Cruise Show less



Asia Beauty Pte Ltd

• Singapore
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Human Resources Executive

  • Aug 2010 - Apr 2012

  Reports directly to the Management of the company for the different areas of duties assigned. Mainly in charge of the full spectrum of HR duties, covering budgeting and organizing events such as annual dinners and retreats, recruitment and on boarding duties, training identification and organization, and performance management, for main company, Malaysia office and its affiliated partners. Aside from HR functions, was involved in business development such as franchise opportunities and new product launch, customer services duties such as customer aliasing and training for customers. In addition to HR duties, was assigned to main company’s affiliated partner, Aesthetics International Academy Pte Ltd, to participate in the EduTrust Enforcement team, standardizing all documents and set controls and procedures in the daily operations of a vocational beauty academy, according to the standards set by the governing authority. Show less