Experience

BBS Limited

• United States
• Real Estate

• Procurement Executive

  • Feb 2021 - Present

  This position has successfully assisted in accelerating and showcasing my various capabilities. I demonstrate my competencies, mainly focusing on the procurement aspect, by executing the following duties; • Lead the department and team in the assessment of the company’s procurement strategy and subsequent brainstorming sessions to formulate or amend plans, policies and procedures, taking cognizance of the interests of the organisation.• Successfully implemented new policies and standard procedures of the procurement process as per international standards. I currently ensure that these policies are adhered to.• Develop , handle, and ensure effective implementation of supply chain management. I also ascertain that purchasing functions are completed under established policies and procedures. • Inspect all procurement documents and make sure they are compliant with the procurement policy and guidelines.• Demonstrate strong negotiating, strategic sourcing, and relationship building skills by engaging with prospective suppliers regarding the pricing of goods and services. • Conduct research and implement practices that align with the effectiveness of my duties so as to maintain internal and external deliverables.• Actively participate in the annual CAPEX and OPEX budgeting for the Procurement Department.• Evaluate all contractual documents upon receipt and forwarding them to the legal department for review and implementation.• Create KPIs for 10 employees who work under my supervision. I am responsible for conducting performance reviews for each one of them and ensuring that both company and individual goals are achieved.• Coordinate planning with construction companies and vendors, suppliers, and service providers in the construction of new branches and other office buildings. Show less

• Customer Service Consultant I

  • Jan 2019 - Jan 2021

  • Handled all supply and procurement matters for the branch, checking document accuracy and correctness prior to implementation. • Utilized my understanding of tender processes to initiate and lead all tender processing and contract management at branch level. • Orchestrated regular training sessions for the staff in various departments which included procurement techniques, processes and systems. These pieces of training proved effective as departmental procedures improved exponentially, resulting in annual targets being reached and set strategic plans fulfilled.• Undertook customer relations manager duties within the branch , managing high network customers, mortgage customers, and unsolved queries from the front office. • Prepared the branch’s yearly strategy on overall operations, targets, employee team building activities, and SWOT analysis.• Responsible for branch monthly financial reports and reconciliations as well as compiling year-end branch performance financial reports and making recommendations. • Received an award in 2019 for best customer service to both internal and external customers throughout the whole organization.• Acknowledged for Implementing cost-saving measures in the day-to-day operations at the BBSL Francistown branch. Show less

• Customer Service Consultant II

  • Jun 2012 - Dec 2018

  • Professionally acted as the first point of contact in the bank and dealt directly with customers, responding competently to their queries and handling all general administration duties.• Supervised tellers and other employees and attended to customer inquiries and queries that had been escalated from the floor. • Actively marketed and promoted BBS products and services by conducting detailed presentations in various organizations, targeting potential clients, upselling and cross-selling as well as maintaining business relations with current customers.• Assumed branch manager duties in the absences of the branch manager.• Represented BBS bank in the stakeholder committee, which tackles crimes associated with banking or frauds, money laundering, and money security, and submitted detailed reports on meeting outcomes to the relevant authorities. Show less

• Bank Teller

  • Dec 2009 - May 2012

  • Performed, with accuracy, withdrawal and deposit duties and assisted customers with inquiries.• Involved in day-to-day office functions which included capturing customer data, reconciling, and balancing receipts against the cash, safe guiding the cash used every day.• Maintained an exhaustive supply database for the branch and also took charge of the branch's procurement and tendering processes.• Undertook general sales administration tasks which included determining pricing schedules for generating quotes, maintaining client records, warehouse stock count and management, preparation and submission of orders as well as the collection of payment. Show less



BTC Botswana

• Botswana
• Telecommunications
• 700 & Above Employee

• Customer Service Executive

  • Aug 2009 - Nov 2009

  • Accurately credited contract customer accounts. • Competently addressed advanced customer concerns that were escalated from the call center. • Captured customer data in addition to marketing and promoting Be mobile products. • Accurately credited contract customer accounts. • Competently addressed advanced customer concerns that were escalated from the call center. • Captured customer data in addition to marketing and promoting Be mobile products.