Manager of Landside Operations

• Oct 2021 - Present

Manager of Concessions and Ground Transportation

• Dec 2019 - Oct 2021

Realtor

• Nov 2016 - Jan 2021

Airport Manager

• Feb 2012 - Dec 2019

Area Operations Manager

• Jun 2008 - Jan 2011

• Performed site and vehicle inspections, inventory, audits. Oversaw and directed daily operations of multiple locations providing O2 related services to patients. Team consists of 2 respiratory therapists, 6-11 drivers, and 4-8 CSR's. • Implemented new procedures, conducted successful customer relations. • Recruited, trained and developed all staff. • Performed site and vehicle inspections, inventory, audits. Oversaw and directed daily operations of multiple locations providing O2 related services to patients. Team consists of 2 respiratory therapists, 6-11 drivers, and 4-8 CSR's. • Implemented new procedures, conducted successful customer relations. • Recruited, trained and developed all staff.

Service and Support Manager

• 2011 - 2011

District Operations Manager

• May 2005 - Jun 2008

Led/ oversaw the management and operation of 9 LA Fitness locations. Team consisted of 18 management staff and 200 staff members. • Conducted recruitment, training and development of all staff. • Performed site inspections and audits, ensured the facility was up to company standards. Led/ oversaw the management and operation of 9 LA Fitness locations. Team consisted of 18 management staff and 200 staff members. • Conducted recruitment, training and development of all staff. • Performed site inspections and audits, ensured the facility was up to company standards.

Claims Supervisor

• Nov 2005 - May 2006

• Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives. • Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives.

Community Manager

• May 2004 - Nov 2004

• Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives. Managed recruited, trained and developed all staff members. Conducted all vendor selection and scheduling. Managed all property financials… Show more • Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives. Managed recruited, trained and developed all staff members. Conducted all vendor selection and scheduling. Managed all property financials, reporting, business planning, and marketing. Handled diverse residents in a fast paced office. Filled in for managers at multiple properties. Show less • Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives. Managed recruited, trained and developed all staff members. Conducted all vendor selection and scheduling. Managed all property financials… Show more • Led, scheduled, coordinated, and oversaw daily work, meetings, and projects. Guided and drove the development and activities of a team 45 employees including performance management, skill development, team building, hiring, employee development and discipline. • Resolved daily issues that impacted the team and overall company objectives. Managed recruited, trained and developed all staff members. Conducted all vendor selection and scheduling. Managed all property financials, reporting, business planning, and marketing. Handled diverse residents in a fast paced office. Filled in for managers at multiple properties. Show less

Assistant Community Manager

• Dec 2001 - May 2004

income budget. Managed property financials, business planning, and marketing strategies for a 3.85 million annual • Provided complete customer satisfaction for a 356 unit A+ property. income budget. Managed property financials, business planning, and marketing strategies for a 3.85 million annual • Provided complete customer satisfaction for a 356 unit A+ property.

Customer Service Manager

• Oct 1998 - Oct 2000

Supervised 30-35 customer care associates. Accountable for monitoring, coaching, incentive programs, • Analyzed and examined team performance against measured service operation goals. hiring, training, evaluations, employee development and discipline. Supervised 30-35 customer care associates. Accountable for monitoring, coaching, incentive programs, • Analyzed and examined team performance against measured service operation goals. hiring, training, evaluations, employee development and discipline.

Customer Service Supervisor

• Nov 1994 - Oct 1998

Managed team of 50 associates. Developed employee incentive and motivational programs. Supervised all aspects of a customer service team. Handled escalated customer concerns, scheduling, employee development, discipline coaching, and • monitoring. Managed team of 50 associates. Developed employee incentive and motivational programs. Supervised all aspects of a customer service team. Handled escalated customer concerns, scheduling, employee development, discipline coaching, and • monitoring.