Experience

Hanover (Scotland) Housing Association Ltd

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Business Support & Transformation

  • May 2022 - Present

• Head of Governance & Transformation

  • Aug 2021 - May 2022

• Head of Governance & Transformation

  • Aug 2021 - Aug 2021

  To lead the business improvement and transformation programme and the Business ImprovementTeam as set out in the Strategy and Priority Actions Delivery Plan ensuring the Hanover’s valuesare reflected in the work of the team. To ensure the team works collaboratively across the business to deliver the desired outcomes asset by the Board and the Executive Leadership Team. To act as Company Secretary to ensure that the organisation complies with regulatory andstatutory requirements in terms of corporate governance and related standards. To lead on key priority projects to ensure the business is developed and transformed each year. Be a key support to Hanover’s Executive Leadership Team. Show less



Blackwood Homes, Care and Support

• Head of Business Services & Company Secretary

  • Jun 2014 - Aug 2021

  I have been an active member of Blackwood’s Executive Management Team for 6 years. We are a 6 people leadership team who set and manage the direction of Blackwood. I report directly to the CEO and report quarterly to the Blackwood Board. My specific responsibilities are compliance and corporate governance, Business Improvement & Quality Management, Marketing & Communications, Facilities management and digital transformation. My key achievements have been implementing GDPR and FOI , project management of our Head Office move, implementation of CleverCogs our bespoke care system and implementing the SHR Regulatory framework and associated processes. I have also helped to lead our organisation's management of COVID-19. Show less

• Corporate Services Manager

  • Apr 2009 - Jun 2014

  This role involved being part of the corporate management team, leading on Governance, Business Improvement & Performance, Project Management and Business planning. I supported the organisation to comply with statutory requirements in terms of governance and related standards. This was through a period of transformational change when Margaret Blackwood Housing Association became Blackwood Homes & Care, significantly improving its financial sustainability.My responsibilities and achievements are in:Corporate Governance - I supported the Company Secretary by ensuring regulatory and statutory compliance was met. I was the risk co-coordinator managing the Blackwood’s Risk Framework where I identified and escalated risks to manage risk effectively. Communications and Marketing – I developed a Communications Strategy from scratch and led on the re-branding and renaming of the organisation.Business Services – I developed a project management approach, using Kaizen and Rapid Improvement Events to enable a full review of policies and processes across the business. This resulted in savings of over £500K per annum and ensured a continuous improvement mentality across all teams. Strategy & Business Planning – I supported the CEO to develop a 3-year business plan to improve customer satisfaction, increase staff morale and increase the future financial sustainability of the organisation Show less



DS Smith Packaging

• Paper and Forest Product Manufacturing

• Commercial Manager

  • May 2005 - Jun 2008

  I had 2 roles over 3 years. The first, as Business Improvement Manager to merge 2 sites following the takeover of LINPAC and to achieve financial sustainability following that acquisition. The second as Commercial Manager was to establish a Business Strategy and Budget Plan as part of the Site Leadership Team, reporting to the site MD. I led the Commercial function of the business, managing a cost estimator and business analyst with a dotted line responsibility for Sales Office Manager. I worked with cross functional teams to facilitate streamlined processes. My main areas of focus were Pricing Authorisation & levels; Tender Management, CDM (Business System) support, Finished Goods Reduction, Materials Management, Procurement and Sub Contractors. Show less



LINPAC Packaging

• United Kingdom
• Packaging & Containers
• 200 - 300 Employee

• Commercial Manager

  • Sep 1994 - May 2005

  I had 5 roles over 11 years with LINPAC. Starting as Quality Manager, I gained an understanding for the Manufacturing Sector and established key Client relationships, as well as commencing a programme of business improvement to improve customer satisfaction. From there I moved into Client Management Roles. As Account Manager I led on the project to secure 2 major new clients - Baileys in Dublin Ireland and McVities (part of the United Biscuits Group), bringing in £4m additional revenue. I then took over the management of the 8 strong Customer Services Team, with responsibility for front line customer service, inventory management, customer complaints handling, order placement and delivery. I then took on a 4 year Business Improvement Manager role, establishing a Total Quality Management culture which was a key focus at that time. I led on the implementation of a new all encompassing Business system Witron, project managing the implementation of technology, planning and running learning & development sessions for staff, and ensuring key reporting methodologies were established. Finally I secured the role of Commercial Manager, reporting to the site MD and became part of the Senior Management Team. With a team of 14 I managed Planning, Transport & Logistics, Customer Service, Cost Estimation and Tenders and IT, as well as business support services such as admin and health and safety. Show less