Experience

Coldwell Banker Sea Coast Advantage
• United States
• Real Estate
• 500 - 600 Employee
• Realtor and New Agent Concierge

  • Sep 2015 - Present


BRAX Fundraising

• Director- Customer Care/Inside Sales

  • 2010 - 2015

  Senior administrator of innovative order entry system Recruit, screen, interview, and hire employees Provide support and guidance to employees across departments Supervise day-to-day operations for Customer Service and Inside Sales Departments Facilitate customer retention and customer appreciation programs Resolve escalated customer issues on a national basis Collaborate with Marketing Team on new promotions and customer trends Collaborate with accounting and operations to create and implement new procedures as required Facilitate logistics for national sales teams Advise and mentor regional sales directors to exceed quotas



First Consumer Mortgage Services Inc.

• Co Owner

  • Jan 1998 - Jan 2010

  Responsible for mortgage company compliance per regulations of the NC Banking Commission and SC Department of Consumer Affairs Hire and train loan officers Establish and monitor progress of monthly production goals Facilitate relationships with lenders, attorneys, and appraisers SUMMARY KEY SKILLS PROFESSIONAL EXPERIENCE Qualify customers seeking to obtain mortgage financing and work through the entire loan process from application to closing Prepare for audits and maintain currency with lenders and other mortgage entities to remain up-to-date with technological advances in the market