Experience

QSR Automations

• United States
• Software Development
• 100 - 200 Employee

• Operations Support Manager

  • Oct 2018 - Present

  Responsible for the general logistical operations in the UK office related to Sales and Purchase Orders as well as overseeing the Warehouse Administrator.

• QSR Projects & Logistics Co-Ordinator

  • Sep 2018 - Sep 2018

  Pro-active logistics and project co-ordinator for QSR AI LLC project activities. Supporting the sales teams and project managers to co-ordinate the system installations process on customer sites.



Call Systems Technology Limited

• United Kingdom
• Communications Equipment Manufacturing
• 1 - 100 Employee

• QSR Projects & Logistics Co-Ordinator

  • May 2018 - Aug 2018

  Pro-active logistics and project co-ordinator for CST QSR project activities. Supporting the sales teams and project managers to co-ordinate the system installations process on customer sites.

• QSR Channel Development Executive

  • Apr 2018 - Apr 2018

  Supporting the Channel Manager in the International Channel Development team for QSR Automation products.



Medtronic

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Associate Tender Analyst

  • Apr 2016 - Jan 2018

  Working within the Finance team dealing with all aspects of tender management for the business. Working within the Finance team dealing with all aspects of tender management for the business.



Pure International Limited

• United Kingdom
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Advisor (Fixed Term Mat Cover Contract)

  • Dec 2015 - Apr 2016

  Responsible for processing business to business orders. Stock allocation and invoice creation using EDI. Responsible for dealing with customer enquiries received in the DeskPro portal, always ensuring prompt and efficient email responses and relevant action. I dealt with out of warranty service customers, telephoning customers, detailing appropriate replacement products and taking credit card payment. This was a fixed term Maternity Cover Contract. Responsible for processing business to business orders. Stock allocation and invoice creation using EDI. Responsible for dealing with customer enquiries received in the DeskPro portal, always ensuring prompt and efficient email responses and relevant action. I dealt with out of warranty service customers, telephoning customers, detailing appropriate replacement products and taking credit card payment. This was a fixed term Maternity Cover Contract.



Techna International Limited

• Watford, United Kingdom

• Customer Service

  • Oct 2014 - Nov 2015

  Following redundancy from my previous role, I undertook a part time role at a local family run firm having the primary task or order processing electrical components and machinery goods. Receiving orders in different formats, deciphering requirements, stock allocation, ensuring correct delivery method and arranging invoices. I also dealt with delivery queries and order discrepancies as well as management of aged debtors coupled with reception and general office duties. Following redundancy from my previous role, I undertook a part time role at a local family run firm having the primary task or order processing electrical components and machinery goods. Receiving orders in different formats, deciphering requirements, stock allocation, ensuring correct delivery method and arranging invoices. I also dealt with delivery queries and order discrepancies as well as management of aged debtors coupled with reception and general office duties.



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Trade Sales Support Manager

  • Oct 2003 - Aug 2014

  Achievements and responsibilities: • Provided administrative support to trade customers to ensure orders received are processed within the agreed timescales and to the required customer guidelines. • Provided sales support which included product knowledge, pricing and customer data. • Sales administration, customer service and support to sales teams responsible for the sales of products throughout Europe and international channels. • Managed a team of trade sales administrators including long term absence and phased return to work plan. • Dealt with customers queries (shipment / delivery / orders / invoices etc.) and provided resolutions. • Created Export documentation including preparation of EUR1 documents on ez-Cert web site. • Ascertain sales /order forecasts from customers and communicate to the Supply Chain team as necessary. • Created, circulated and collated on line Leadership Questionnaire using Google • Produce regular and ad-hoc Excel reports and charts including using VLOOKups • Monitored and recorded On Time in Full (OTIF) measures across the trade channel. • Processed orders and raise customer invoices and customer credit notes. • Ensured that customers receive an excellent level of service • Assisted with credit control and handling order/invoice discrepancies, aged debtors and debt reduction. • Proficient in using EDI and customer portals for accessing orders and raising self bill invoices. • Undertook customer visits as necessary including trade show and conference attendance. • Successfully recruited new team members, reviewing applicants, interviewing and employee inductions. • Undertake regular team reviews, annual appraisals and performance reviews. • Developed capability and talent for team members resulting in promotions and role changes. Show less



Boxer Systems

• United Kingdom
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Operations Manager

  • May 1993 - Mar 2003

  Achievements and responsibilities: • Provided Customer Services for business including setting up processes and ways of working • Managed a team of administrators to ensure smooth order processed efficiently • Office Management including managing office facilities • Purchasing of products against orders received including transactions with USA based companies • Recruitment of team members; creating adverts, candidate selections, interview and placement. • Exhibition organising - UK and overseas. • Outbound telesales to existing customer based • Database management of products data • Worked from our London office in Soho which was our product showroom. • Attended exhibitions in USA on behalf of Boxer to promote products and services Managed a team of administrators. Show less



KH Associates

• London, United Kingdom

• Office Manager

  • Nov 1992 - May 1993

  Achievements and responsibilities: • Devising process, maintaining and organising the company filing system • Answering incoming calls • Typing all necessary documents and correspondence as required • Printing any supplementary notes as required • Running professional errands Achievements and responsibilities: • Devising process, maintaining and organising the company filing system • Answering incoming calls • Typing all necessary documents and correspondence as required • Printing any supplementary notes as required • Running professional errands