Experience

Vitality Depot

• Canada
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Customer Service Representative/Accounts Receivable/Data Analysis

  • Feb 2016 - Present

  Ensures accurate order taking via phone, fax, email, LiveChat, and in person.Rectifies problems diplomatically in a time effective manner.Validates and creates new customer accounts.Posts customer payments by recording cheques and credit cards.Resolves valid or authorised decductions by entering adjusting entries.Analysed data for duplications, discrepencies, and accuracy.Protects company's value by keeping information confidential.Updates job knowledge by participating in educational opportunities.Member of the Joint Health and Safety Committee.First Aid and CPR+AED trained.Certified for AODA.



Miratel Solutions

• Canada
• Telecommunications
• 1 - 100 Employee

• Customer Service Agent

  • Apr 2009 - Oct 2016

  Fulfilled phone orders for clients by employing time management skills.Generated sales with previous clients through customer relations management.Input customer mail-in information and order requirements in a timely manner Verified and co-ordinated names, addresses, and tickets to ensure accurate order fulfilment.Certified for AODA.



Academy of Learning

• Courseware Designer

  • Feb 2011 - Jul 2011

  Researched information on medical software.Arranged with clients to implement the use of medical software in classes.Extensively utilised Micrsoft Office Word, Excel, PowerPoint, and Outlook.Designed, recorded, and edited courseware content for the EHR, Billing and Coding course.Aided in revising courseware for Medical Office Procedures course.



Starstruck Entertainment

• Assistant Manager

  • Aug 1996 - Apr 2007

  Member of the management team responsible for reaching $1 million and $2 million dollar marks.Resolved client concerns in a timely manner and delivered outstanding customer service.Hired, mentored and motivated employees and executed unbiased performance reviews.Scheduled staff, calculated payroll and hosted staff meetings to work toward improvements.Budgeted for purchasing by forecasting and comparing previous sales.Monitored inventory, replenished stock and maintained daily and weekly paperwork for head office.Placed orders and customer requests with import vendors in the US, Asia, and Europe.