Experience

Town of Davie

• United States
• Government Administration
• 1 - 100 Employee

• Utilities Manager

  • Jan 2015 - Present

  Supervises clerical staff in the operation of the utilities customer service office; directs and participates in taking applications for initiating service and terminating accounts; supervises the handling of personal, telephone and mail inquiries concerning customer service; and directs correspondence in connection with the collection of delinquent bills.Prepares billings and oversees the intake of monies for payment of utilities services; supervises subordinate personnel engaged in same; assures recording of payments.Handles the more difficult customer problems and utilities bill adjustments accordingly.Oversees the balancing of cash drawers and makes deposits; maintains petty cash fund.Oversees the application of new services, transfers, inquiries of damaged meters and the termination of services.Prepares performance appraisals for staff.Reviews office policy and procedures and makes recommendations to superiors for change as necessary. Show less

• Finance Clerk II

  • Jan 2013 - Jan 2015

  o Wellness Champion and strategic partner in the Town of Davie Wellness program development, to inspire and challenge employees to better themselves through Wellness Challenges.o Implement, research and provide a daily newsletter to Wellness Members on different wellness topicso Excellent customer service and co-worker relations.o Execute company procedures and systems to maximize operating efficiency and system controls as it relates to Budget & Financeo Perform fiscal control and governmental accounting work in administering all accounting and related records concerning the receipt, expenditure and balance of Federal, State and Town funds. o Responsible for all parts of a complete bookkeeping cycle including billing, receipts, deposits, balancing and control. o Excellent customer service and co-worker relationso Maintains quality service by establishing and enforcing organization standards.o Contributes to team effort by accomplishing related results as needed including assisting Utilities Customer Service and accountants.o Integral part of the S.P.I.R.I.T. (Special People Inspiring Results, Ideas & Teamwork) Committee assisting in evaluating nominated employees and coordinating the S.P.I.R.T Award semi-annual events. Show less

• Customer Relation Clerk I

  • Oct 2010 - Jan 2014

  o Assisted citizens with their inquiries about services, complaints, payments, applications, departmental operations and regulations. o Reviewed meter readings, processes bills and prepares adjustments when necessary. o Counted, processes and posts cash receipts and reviews cash management posting for accuracy, processes connection orders for new service and disconnection orders as necessary. o Maintained department and customer accounts and files. Provided limited supervision on assigned tasks. Show less