Experience

Independent Agent

• United Kingdom
• Insurance
• 200 - 300 Employee

• Licensed Insurance Agent

  • Dec 2018 - Present

  Life, Accidental Death and Health Life, Accidental Death and Health



Assurant

• United States
• Insurance
• 700 & Above Employee

• Customer Care Specialist -Exceptions Processing

  • Mar 2018 - Present

  Processing specialist for Mortgages. Processing specialist for Mortgages.



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Call Center Representative

  • Jun 2016 - Present

  Receive inbound calls from companies and /or applicants to screen for the (WOTC) Work opportunity Tax Credit Programs to verify if applicants screened can prequalify the company to receive a tax credit. Responsibilities involve: • Asking applicants several scripted questions and letting hiring manager know if they qualify for tax credit • Data entry of Company and client information into database for qualifying individual in timely matter. • Involves use of computer and telephone in order to conduct day to day business operations in Call center environment Show less



JC PENNEY CO

• United States
• Consumer Services
• 200 - 300 Employee

• Customer Service and Sales Representative

  • Jun 2016 - Jun 2016

  Customer Service Representative/Sales Responsibility for a variety of detailed activities associated with set up, closing, and processing customer service orders and transactions monetary, credit cards or checks and also online orders. Efficiently stock and replenish merchandise to sales floor. Interact with customers, to ensure that they have a great shopping experience by answering any questions, suggestive selling and doing online orders. Interacting with managers and fellow associates to see that the store is run with expertise. Identify and utilize creative solutions focusing on loss and prevention. • Possess excellent verbal and communication skills, as well as strong analytical, organization, and presentation skills. • Functional knowledge of computer software (cash register, internet, Microsoft, and other relevant databases.) • Received outstanding positive comments from customers, and from senior management. Show less



Florence School District No. 1/West Florence High School

• Florence, South Carolina Area

• Records Clerk

  • Aug 2014 - Jun 2016

  Maintain student records. responsible for sending and receiving records for students enrolling and withdrawing from the school. I am also responsible for sending transcripts to colleges and various scholarship committees as needed. I also assist as a receptionist for guidance secretary. I assist guidance counselors and administrators in whatever capacity needed. Monitored Study Hall at West Florence High School. Helped with assignments and worked as a classroom as needed. worked closely with administrators. Worked also as an ISS teacher when needed. Show less



BlueCross BlueShield of South Carolina

• United States
• Insurance
• 700 & Above Employee

• Medical Claims Processor/Coder/Provider Files Technician (PDM)

  • Jun 2005 - Aug 2014

  Worked as Medical Claims Processor/Analyst 1 within a major insurance company to obtain accurate reimbursement for healthcare claims. Utilized specialized medical classification software to research procedure codes, HCPCS and ICD-9 diagnosis codes for insurance billing. Also reviewed claims data to ensure that assigned codes meet required legal and insurance rules. Worked as a Provider Data Specialist to ensure the processing of Medicare insurance by researching and developing for claims that caused edits in Citrix system that resulted in non-payments in order to have them resubmitted for payment. Clarified information through company billers and made corrections to system file. Gather, analyzed, and reported changes if any, such as addresses, titles, group additions or if they are solo providers. Provided documentation through correspondence of any changes made to provider files. Documented the information for processing associates in a timely matter in order to adhere to Tricare and Medicare and Medicaid Standards and procedures. Customer Service Representative/Data Entry Clerk/ Medicare Call Center Successfully perform daily call center operations. Collaborated with Customers in order to enroll them in Medicare Health Plans and Manage Care Plans. Gathered list of medications and coded them in system which provided them with drugs plans. Work closely with other associates and managers to promote efficiency, clarify information, and distribute correct information. Processed call center drug plans to enroll clients and assisted to achieve customer satisfaction. • Received outstanding positive comments from providers and on employee reviews, as well as good QC scores and ratings. • Perform other clerical duties such as faxing and copying, telephone inquiries • Functional knowledge of computer software (Citrix, Pims). Show less



JC PENNEY CO

• United States
• Consumer Services
• 200 - 300 Employee

• Retail Sales Associate

  • Nov 2001 - Nov 2009

  Sales and Cashiering . Provided Customer service on sales floor by suggestive selling ,feedback, and endorsing products. cash handling ,credit card sales , POS on register for purchases helped with online ordering also. Stocking and replenishing . Maintaining neatness on sales floor through rack maintenance and planograms and folding of merchandise. Sales and Cashiering . Provided Customer service on sales floor by suggestive selling ,feedback, and endorsing products. cash handling ,credit card sales , POS on register for purchases helped with online ordering also. Stocking and replenishing . Maintaining neatness on sales floor through rack maintenance and planograms and folding of merchandise.



Florence School District 1 and 2

• Florence, South Carolina Area

• Classroom Assistant/Substitute Teacher

  • Aug 1995 - Jul 2005

  Hired as Classroom assistant for special needs (self- contained students) in Lake City Schools. Helped with assignments and class instruction under supervision of teacher. Later, I became a Substitute teacher in Florence School District One, worked as long term Substitute for Autistic students as well as serving in regular classes for all levels both primary and secondary. • Provided classroom instruction in absence of teachers • Maintained discipline and carried out lesson plans as advised • Work closely with School Officials and Administrators Show less



Childers Beauty Supply/ Stop and Save

• Lake City SC/Florence SC

• Manager/Sales

  • Nov 1993 - Jul 2005

  Interfaced with customers to identify needs, and answer questions. Provided information and helped to suggest products to support customer needs. Opened and closed store, and responsible for all banking transactions. Resolved issues as needed. Hired and trained all associates that worked in Lake City store and trained new managers that worked in other stores. Responsible for ordering supplies, also handled shipping and receiving of products. Provided excellent customer service. • Advised customers on products thus increasing sales • Assisted local cosmetologists and barbers in area • Reported back to owners of any concerns or actions taken in store • Faxed daily sales and bank receipts to upper management Show less