Experience

Fresh Water Systems

• United States
• Consumer Goods
• 1 - 100 Employee

• Customer Solutions/Returns Specialist

  • May 2021 - Present

• Guest Service Representative

  • May 2021 - Jul 2022

  Understand and maintain knowledge of water contaminants, treatment options, systems, filters, and related products.Respond to customer inquiries via phone, email, and live chat and deliver exceptional customer service. Incoming calls, emails and chats related to: Ordering assistance | Product selection | Processing Orders | Troubleshooting common problems with water equipment | Order issues or complaints.Identify related needs and up-sell | Cross-sell as appropriate | Suggest alternative/compatible products when applicable. Record customer interactions, details of inquiries, complaints, or comments, as well as actions taken. (CRM).Handle and resolve customer complaints.Identify and escalate priority issues. Suggest improvements to website product pages, website functionality, FAQs, etc. Fulfill orders by order entry, transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.Maintains communication by troubleshooting, reporting, and tracking problems.Maintains and improves quality results by following standards, recommending improved policies and procedures.Updates job knowledge by studying new product descriptions; participating in educational opportunities. Show less



Stagetech Productions, LLC (Formerly Events Management)

• Crew Chief/Rigger/Stagehand/Assistant

  • Jul 2000 - Present

  Conducted onboarding of new hires: W-4, W-9, I-9, Application, Employee Handbook. File and enter information in Quickbooks. Distributed paychecks. Responsible for filing Worker Compensation claims. Trained new crew members. Rapport with Bon Secours Wellness Arena (formerly the Bi-Lo Center), Peace Center of Performing Arts, Gunter Theater, Heritage Park Amphitheater, Furman University, Clemson University and the TD Convention Center. Supervised a crew of up to 100 people, ensuring that tasks were completed in a safe and timely manner. Experienced in the areas of rigging, lighting, props, carpentry, audio and video. Worked on over 250, multimillion-dollar, national and international stage productions. Worked on over 60 Broadway Musicals and served as the local head of props on more than 35 of these shows. Served as a deck hand on more than 50 shows and concerts (cable paging, props, handling musical equipment and more). Served as a house light and follow-spot operator on a variety of more than 100 productions. Show less



Walgreens

• United States
• Retail
• 100 - 200 Employee

• Customer Service Associate

  • Sep 2016 - Dec 2020

  Gave customers courteous, friendly, fast, and efficient service. Engages customers by greeting them and offering assistance with products and services. Operate cash register. Responsible for handling large amounts of money. Stock shelves and keep them neat and presentable. Received accolades for raising the most money in-store and top 5 in region for the Red Nose Day fundraiser. Follow Covid-19 protocols to maintain a safe and sanitary store. Gave customers courteous, friendly, fast, and efficient service. Engages customers by greeting them and offering assistance with products and services. Operate cash register. Responsible for handling large amounts of money. Stock shelves and keep them neat and presentable. Received accolades for raising the most money in-store and top 5 in region for the Red Nose Day fundraiser. Follow Covid-19 protocols to maintain a safe and sanitary store.



American Micro Optics South Inc (formerly MG Consulting)

• Manufacturing Specialist

  • Oct 2012 - Dec 2015

  Constructed lenses used in medical instruments such as laparoscopes and endoscopes. Utilized microscope to assist with cleaning and constructing. Utilized Omnicure Ultraviolet Light equipment and Blazejewski machine for proper alignment of lenses. Maintained attention to detail, cleanliness and precise construction to pass quality control. Constructed lenses used in medical instruments such as laparoscopes and endoscopes. Utilized microscope to assist with cleaning and constructing. Utilized Omnicure Ultraviolet Light equipment and Blazejewski machine for proper alignment of lenses. Maintained attention to detail, cleanliness and precise construction to pass quality control.



MAU Workforce Solutions (BMW)

• Production Associate

  • Aug 2010 - Oct 2012

  Utilized a variety of tools, equipment, and machinery to produce vehicle bodies. Responsible for driving manufactured vehicles from one location to another within the plant. Maintained a safe and productive work area through teamwork and attention to detail in a fast paced environment. Utilized a variety of tools, equipment, and machinery to produce vehicle bodies. Responsible for driving manufactured vehicles from one location to another within the plant. Maintained a safe and productive work area through teamwork and attention to detail in a fast paced environment.



YWCA of Greenville

• Accounting
• 1 - 100 Employee

• Operations and HR Director

  • Aug 2004 - Feb 2009

  Managed Membership Services staff, Security staff and Maintenance Personnel.Conducted human resource duties for over 35 employees, including new employee orientation, annual health benefits research and distribution, and payroll data submissions.Developed and maintained database systems of employee records.Reduced outsource maintenance costs by 50%, by conducting work in-house.Maintained vendor and contractor relationships, including HVAC, pest control, payroll, fire, security, housekeeping and IT.Researched bid quotes for operational contracts including custodial, maintenance and building contractors.Implemented new safety and security policies for members and staff, and conducted monthly drills.Organized materials, ordered lunches and set up rooms for board of directors and committee meetings.Supervised setup for multiple community fundraising events exceeding up to 500 guests.Company’s United Way campaign coordinator for eight years. Received achievement awards for all years served, with 100% employee contributions for six years. Liaison for other nonprofit organizations: United Way, Greenville County Schools, First Steps, Hands on Greenville, The Blood Connection, and The Greenville Literacy Association. Show less

• Administrative Assistant & Membership Services Manager

  • Sep 1999 - Aug 2004

  Managed Membership Services staff, Security staff and Maintenance Personnel.Created and implemented procedures for membership services staff, including computer data entry, safety and security measures, and customer service.Assisted with implementing a new membership-program and kept database and archives updated.Provided administrative support to the board of directors and executive director.Assisted with fundraising events and managed the mailing and receiving of bulk mail and shipping packages. Show less

• Security Manager and Membership Services

  • Jan 1998 - Aug 1999

  Managed membership services staff, security staff and maintenance personnel. Managed the front desk to assist members and potential members.Coordinated event setups and venue rentals. Provided customer service as neededDeveloped security procedures and fire escape plans. Conducted monthly fire drills.Security vendor liaison.Created new membership database, utilizing Excel.Designed and maintained activity calendar.

• Security Personnel

  • Aug 1996 - Dec 1997

  Maintained security for patrons and staff. Provided customer service as needed.Secured building and served as ADT security after-hours contact.



Red Lobster

• United States
• Restaurants
• 700 & Above Employee

• Beverage and Hospitality Assistant

  • Jul 1995 - Mar 1998

  Cashed out all servers and made sure that all money was accurate. Maintained the alcohol inventory. Prepared alcoholic drinks for servers. Assisted guests and co-workers, as needed. Voted Employee of the Month twice. Cashed out all servers and made sure that all money was accurate. Maintained the alcohol inventory. Prepared alcoholic drinks for servers. Assisted guests and co-workers, as needed. Voted Employee of the Month twice.



Utility Sales Inc

• United States
• Appliances, Electrical, and Electronics Manufacturing

• Electrician Assistant

  • Oct 1995 - Jan 1996

  Worked on building a gymnasium, fellowship hall, childcare center, high school classrooms and a library. Worked with a variety of tools needed to complete each job. Always followed all job regulations to maintain an OSHA safe work environment. Worked on building a gymnasium, fellowship hall, childcare center, high school classrooms and a library. Worked with a variety of tools needed to complete each job. Always followed all job regulations to maintain an OSHA safe work environment.



City of Augusta Police Department

• Patrol, Field Training Officer

  • Sep 1989 - Jun 1995

  Trained new officers in the field and conducted new officer training classes. D.A.R.E. Instructor to 5th graders in 3 elementary schools. Worked within the Community Relations Office. Worked as a dispatcher as needed. Prevented someone from committing suicide. Prepared accurate reports documenting incidents and traffic accidents. Maintained a professional rapport with community. Trained new officers in the field and conducted new officer training classes. D.A.R.E. Instructor to 5th graders in 3 elementary schools. Worked within the Community Relations Office. Worked as a dispatcher as needed. Prevented someone from committing suicide. Prepared accurate reports documenting incidents and traffic accidents. Maintained a professional rapport with community.



Wackenhut Security Hellas S.A.

• Greece
• Security and Investigations
• 1 - 100 Employee

• Armed Security Inspector

  • Jan 1992 - Nov 1992

  Worked at Savannah River Site Nuclear Plant. Held a Top Secret Clearance. Responsible for maintaining the care and safety of all patrons that entered the facility. Checked badges and property being carried into the facility. Qualified to carry M-16, Shot gun and 357 Revolver. Passed a rigorous military style training. Worked at Savannah River Site Nuclear Plant. Held a Top Secret Clearance. Responsible for maintaining the care and safety of all patrons that entered the facility. Checked badges and property being carried into the facility. Qualified to carry M-16, Shot gun and 357 Revolver. Passed a rigorous military style training.