Experience

Supergenerous

• New Zealand
• Fundraising
• 1 - 100 Employee

• Customer Success Specialist

  • Jun 2022 - Present



Ballance Agri-Nutrients Ltd

• New Zealand
• Farming
• 400 - 500 Employee

• Customer Service Representative

  • May 2022 - Jun 2022

  • Provide professional, skilled customer service via ‘inbound’ and outbound channels.• Process orders as per the current order process• Maintain and protect master data accuracy. • Provide professional, skilled customer service via ‘inbound’ and outbound channels.• Process orders as per the current order process• Maintain and protect master data accuracy.



Prostate Cancer UK

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Customer Experience Executive

  • Oct 2019 - Dec 2021

  > Responding to queries via phone, email, social media, post. Often regarding events, fundraising, signposting for advice/support and resources for those concerned about prostate cancer, sharing potential case studies, reviewing preferences, general enquiries about the work of the charity. This involves constantly assessing my priorities in terms of the urgency of supporter enquiries> Keeping on top of the organisation's activities from new research to our March for Men events, for example> Delivering exceptional customer service and in doing so helping to create and continue long lasting relationships between us, the supporter, and men affected by prostate cancer> Knowledge of using CRM system Raiser's Edge > Complaint handling - top priority, aiming to resolve successfully to turn the experience around for the customer> Streamlining processes where possible in order to make our work more efficient, contributing substantially to 'how-to' guides for the Customer Experience team to allow for more standardised procedures, liaising with teams across the charity to build productive relationships within the organisation which lead to even better supporter journeys with us> Undertaking training including handling difficult conversations, loss and bereavement awareness, everyday mental health, unconscious bias, but also helping train and motivate new starters in my team> Always keeping both the customer experience and men affected by prostate cancer at the heart of my role



Rendall & Rittner

• United Kingdom
• Real Estate
• 700 & Above Employee

• Online Services Administrator

  • Apr 2017 - Oct 2019

  • Answering system queries from residents, contractors and office staff via email, live chat and phone.• Promptly completing residents’ requests to join the system• Assigning and troubleshooting permissions for residents• Verifying resident data• registering new staff on to the system• Troubleshooting permissions for staff• Assisting contractors • Answering system queries from residents, contractors and office staff via email, live chat and phone.• Promptly completing residents’ requests to join the system• Assigning and troubleshooting permissions for residents• Verifying resident data• registering new staff on to the system• Troubleshooting permissions for staff• Assisting contractors



TIGI-Wear LTD & VIZ-A-VIZ LTD

• Ecommerce Coordinator

  • Oct 2013 - Apr 2017

  • Taking customer orders over the phone and processing postal orders• Processing payments and refunds• Dealing and responding to all customer complaints and queries on all selling platforms (Amazon, EBAY, main website) via email, telephone and letter• Updating customer details• Creating a weekly excel spreadsheet for Web Sales using Google AdWords and Google analytics.• Updating website homepage imagery and copy via Magento CMS page• Updating all web catalogue i.e. products and imagery via Magento• Creating all product copy for the websites and host sites• Preparing shipment file for Amazon FBA• Generating a daily excel sales report through Magento for the attention of the CEO, Sales, Production, Marketing, Finance and Reports team• Generating weekly excel product reports through Magento for the attention of the CEO, Marketing and Production team• Testing and scheduling all marketing emails• Analysing email marketing success then reporting findings to Head of Sales and Marketing• Sending product content and imagery files to host sites e.g. House of Fraser.• Uploading products to Amazon and EBay using in house stock system.• Creating and testing online promotions.• Liaising with stock allocator and logistics team for transfers and replenishment• Providing basic T support to our concessions via Team Viewer program



Victoria's Secret

• United States
• Retail
• 700 & Above Employee

• Customer Experience

  • May 2013 - Sep 2013