Experience

Age Co

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Head Of Partnerships

  • Oct 2020 - Present

  Reporting to the CEO, I manage the Partnership Team and oversee all Age Co products and services. Our current portfolio includes Home, Car Insurance and Motor Breakdown, Legal Services, Funeral Plans, Personal Alarms, Stairlifts/Home Lifts, Bathing Solutions, a range of Incontinence Products. Create and deliver new product strategies with existing partners. Tender preparation for the delivery of new and existing products Construct business proposals and ensure conformity with operating standards. Strategic thinking to solve issues and develop the business Contract and target negotiation for new and existing partners Strategic thinking to solve issues and develop the business Responsibility for the profit and loss and acquisition and retention strategies Line management responsibility for Commercial Manager and Assistant Commercial Manager Customer experience (call listening, customer journey enhancements)  Project management and delivery  Market and Competitor Research End to end management  Development of business cases and board papers for approval of new strategies Evaluation of concepts and potential propositions Show less

• Senior Commercial Manager

  • Aug 2017 - Present

  This role involves being the Partner Manager of various products such as home and car insurance and also Funeral Planning. I have also previously managed Equity Release and Legal Services.It is a fast moving role and involves a solution focussed mind to deliver the requirements of the business. The role involves so many different responsibilities and the main ones being to create and deliver the product strategies. It also involves developing opportunities to improve the business and oversight of marketing and customer experience. I have also worked on research, preparation of tenders and updating of contracts. Show less

• Division Sales Manager/Senior Regional Sales Manager

  • Nov 2013 - Aug 2017

  I managed a team of 7 Regional Sales Managers who looked after circa 50 independent trading companies across the UK These trading companies sold various products and services either face to face or on the telephone. It was our responsibility to deliver the sales forecast by working with the teams to create strategies and business plans to achieve the best possible results. I was responsible for the first line of defence to ensure the network of offices were compliant on general insurance (Home, Car, Travel) and ensured that a good customer experience was delivered across the area. As well as insurance the network sold various products and services (over 50s market) which included Funeral Plans, Utilities, Personal Alarms, Lottery, Independent Living Aids. Due to my enthusiastic and hard working personality I was brought in on various projects such as the creation and implementation of new systems (insurance and energy) During my time in this role I also created a number of new processes and delivered projects to support the delivery of the company vision. Show less

• Regional Sales Manager

  • Jun 2006 - Nov 2013

  Reported to the Regional Manager of the South, I was responsible for delivering business plans for various products and services to produce commission income for the charity:I managed 16 organsations which all worked independently and differently.I negotiated and managed various relationships throughout the organisations. This involved holding meetings with Trustees, Chief Executives, Management Teams, Supervisors and their teams to maximize potential.I developed business plans with each group using campaign focused marketing, encouraging the use of new ideas, and being as cost effective as possible.I engaged with local media, negotiated and optimised marketing plans in various locations to achieve the highest number of sales possible.I ensured that the teams were delivering a compliant and good customer experience in all areas of the business. I coached the staff to achieve the best results and lead by example to maximise opportunities. I did this by looking after offices and supporting staff in times when there were issues. This made a huge difference as it meant that customers were not turned away and sales were not lost. Show less



Age Concern Coventry

• Coventry, United Kingdom

• Trading Manager

  • Sep 2002 - Jun 2006

  I was responsible for 2 services within the charity, one which involved the selling of insurance, energy, funeral plans and other services to make income for the charity and the other project was First Check Point which was a service that provided customers different trades which had been vetted and who followed rules and procedures. I line managed the 2 teams, marketed and developed them to ensure they were successful and compliant. I was responsible for 2 services within the charity, one which involved the selling of insurance, energy, funeral plans and other services to make income for the charity and the other project was First Check Point which was a service that provided customers different trades which had been vetted and who followed rules and procedures. I line managed the 2 teams, marketed and developed them to ensure they were successful and compliant.



Domestic & General

• United Kingdom
• Financial Services
• 700 & Above Employee

• Team Leader

  • Aug 2001 - Aug 2002



Colonnade Insurance Brokers Limited

• United Kingdom
• Insurance

• Insurance Sales Agent

  • May 1995 - Jun 1996



Zurich Life Assurance

• Ireland
• Insurance
• 1 - 100 Employee

• Commercial Claims Handler

  • Sep 1992 - May 1995