Wendy Led Duke
Supervisor Patient Financial Services at Nathan Littauer Hospital- Claim this Profile
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Bio
Experience
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Nathan Littauer Hospital
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Supervisor Patient Financial Services
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Apr 2020 - Present
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Albany Medical Center
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United States
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Hospitals and Health Care
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700 & Above Employee
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Manager, Patient Financial Services
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May 2013 - Apr 2020
Hospital outpatient accounts receivable, DRO, Credits, DNFBData Analytics used to find payer tending behaviorsProcess Improvement initiatives involving payer collaborationWorking with payers configuration and EDI teams to root cause the issue and implement changes if needed. Contract analysis and understandingResearching denials and payment variances against payer contract to ensure proper claims processingStaff Management , encourage staff to bring forward barriers and figure them out
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Revenue Cycle Team Lead, Soarian Financials
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May 2011 - May 2013
Soarian Financials Implementation team member. Member of the team that designed , built and tested Soarian Financials for Albany Medical Center.Developed training material for all new users.Writing and Managing all policy and procedures that will need to be created and or updated with the new system. Research and learn all NYS Medicare and Medicaid regulation to make sure they were built correctly. Writing test scripts. Lead trainer for all provider accounting revenue management.
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Team Leader, Claims Analyst
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Nov 2000 - May 2011
supervisor duties, quality monitored staff, responsible to know all payer contracts and reduce AR. Research and root cause payment variances.
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