Experience

Workforce Opportunity Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Senior Client Service Manager

  • Jan 2022 - Present

• Client Service Manager

  • Jan 2018 - Jan 2022

  Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with organizations dedicated to diversifying their workforce. Our vision is to empower individuals to move from economic need to long-lasting professional success and financial independence, as well as help companies cultivate diverse and inclusive workplaces representative of the communities they serve. Show less



Clerestory Consulting

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Consultant

  • 2017 - Dec 2017

  Clerestory Consulting enables its clients to transform their businesses and realize the big benefits promised by new strategies, technologies, and operational improvements. Founded in 2003, Clerestory has developed an extraordinary record of success leading organizations to operationalize their business strategies and implement mission-critical changes in ways that engage employees, streamline and unify operations, improve efficiency, enhance communication, strengthen customer relationships, increase revenues and boost profitability. Clerestory's unique approach integrates broad operational expertise with deep change management skills to develop custom solutions that drive real change through measurable results in: ● Process Reengineering ● Organization Design ● Technology Utilization & Adoption ● Training Design, Development & Delivery ● Communication Planning & Execution ● Project & Program Management ● Merger & Acquisition Integration If you are interested in learning more about Clerestory's capabilities or career opportunities, please free to reach out to me on LinkedIn and visit www.clstory.com. Show less



CASA Lake County

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Program Director-Advocate Manager

  • 2002 - 2017

  Responsible for overseeing daily operations of program staff and acting as liaison between staff and the Executive Director. Managed volunteers advocating for abused and neglected children with open cases in the Lake County juvenile court system. Created a Standard Operating Procedure manual detailing all major processes across the program. Provided on-going program and volunteer training to ensure fulfillment of CEUs. Responsible for the selection criteria for the program's case management system. Managed the implementation, program staff training, and roll out of the system to over 200 end users. Responsible for program staff performance and annual review of performance through standardized assessment tool. Evaluated new court cases and managed the assignment of cases to staff and volunteers. Worked with program staff and volunteers to provide highly informative court reports to the Juvenile Court Judges. Worked closely with attorneys, social service agencies, health care professionals and educators in order to make recommendations to the court as to the best interests of the children. Provided support services to program staff and volunteers including writing court reports, participation in court hearings and collaboration with collateral resources. Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Advisory Marketing Representative

  • Jan 1994 - Dec 1995

  Provided marketing program support to sales representatives across the U.S. as key member of national account team.Designed and implemented tailored sales meetings and seminars on a national basis for customer executives, exceeding sales objectives in 1994.

• Account Marketing Representative

  • Aug 1985 - Jan 1994

  Supported large national client as member of client account team by participating in the design and roll out of marketing programs on a national basis to select IBM customers. Exceeded sales objectives for four consecutive years, by providing the programs, products and executive support to clients and account teams across the country.



BLOOMINGTON SCHOOL DISTRICT

• Bloomington/Normal, Illinois

• Special Education Teacher

  • 1982 - 1985

  Junior High Educable Mentally Handicapped (EMH) Teacher Developed specialized curriculum for self contained special education classroom with concentration on Social Studies, Life Skills and Language Arts. Created a specialized life skills curriculum to begin preparing students for indepedence. Junior High Educable Mentally Handicapped (EMH) Teacher Developed specialized curriculum for self contained special education classroom with concentration on Social Studies, Life Skills and Language Arts. Created a specialized life skills curriculum to begin preparing students for indepedence.



CARY CONSOLIDATED SCHOOL DISTRICT

• Cary, IL

• Special Education Teacher

  • Aug 1979 - May 1981

  Junior High School Learning Disabilities Resource Teacher Created resource based classroom environment that provided individualized curriculum for students with specific learning disabilities in the academic areas of math and reading. Utilized a specialized program in reading to meet the individual needs of the students. Applied a behavior modification program that provided positive reinforcement to encourage excellence. Junior High School Learning Disabilities Resource Teacher Created resource based classroom environment that provided individualized curriculum for students with specific learning disabilities in the academic areas of math and reading. Utilized a specialized program in reading to meet the individual needs of the students. Applied a behavior modification program that provided positive reinforcement to encourage excellence.