Wendy Jakuja

Application Support Lead at Upstream Group
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
City of Johannesburg, Gauteng, South Africa, ZA
Languages
  • English Professional working proficiency
  • Zulu Native or bilingual proficiency
  • Xhosa Native or bilingual proficiency
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Foundation Certificate in Business Analysis
    BCS, The Chartered Institute for IT
    Oct, 2014
    - Nov, 2024

Experience

  • Upstream Group
    • South Africa
    • Outsourcing/Offshoring
    • 1 - 100 Employee
    • Application Support Lead
      • Sep 2019 - Present

      As an application support lead Wendy was responsible for managing the end-to-end delivery of IT services across all customers of Slipstream Software Solution product offerings, this includes providing software support, managing the change request process, software quality assurance, below are some of the key responsibilities to the role: Manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. Provide excellent customer service experience for users’ queries and issues relating to applications and review change request requirements. Gather sufficient information from client through analysis by identifying and/or reproducing the problem before escalating to Dev team. Participate in requirement analysis and elicitation meetings with business to ensure proper requirements gathering. Reviewing change requests to ensure feasibility and impact analysis from a business process perspective. Coordinating UAT with business users prior to deployments to ensure initial requirements align with implemented changes. Coordinate deployments between Dev team and business users to ensure a smooth change management process. Demonstrate bug fixes and improvements to users and assist them in testing changes to ensure they provide the expected business functionality and value. Managing Jira queues ensuring tickets are updated with relevant information and that they follow the process for completion. Managing escalations and bottlenecks in the processes both internally and with 3rd party vendor partners, ensuring investigation and resolution of incidents in a timely manner as per SLA's. Continuously evaluating and improving processes to ensure that services are delivered efficiently and effectively as per SLA’s Show less

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • ARIBA Support Consultant
      • Jan 2017 - Mar 2018

      - As a support consultant I was involved in the maintenance and support of business users on the ARIBA Cloud Application (Supplier Information Management, Supplier Performance Management, APC Catalogues, Sourcing and Contracts)- Liaising with stakeholders to understand the current business process to implement the required changes on the system.- Identifying and proposing application system changes, better uses, enhancements and developments and liaising with appropriate vendors, users and the IT Team.- Managing requests and Incidences using the Service Now Tool- Managing system enhancements and improvements- Gathering requirements, analysis, and finding solutions to issues logged as per the service level agreement with client.- Preparing business reports for reporting on all requests and incidences Show less

    • ARIS Business Process Modeller for Projects
      • Jan 2017 - Feb 2018

      Worked as an ARIS modeler managing the Application Lifecycle Management (ALM) through business process optimisationModelling business processes aligning to meta-model standards modelling standards, methods and procedures.Facilitating process mapping workshops with business stakeholders to model the as is process, Ensure alignment between on all ALM applications i.e. ARIS, SOLMAN and WPBLiaison with stakeholders to ensure proper modelling standards are adhered to

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Functional Analyst
      • Feb 2016 - May 2016

      . As a functional analyst, I was involved in the phase two implementation of a mobile application solution, core responsibilities were Liaising with the UX team and developers to prepare solution documentation including blue print, design and functional specification documents. . As a functional analyst, I was involved in the phase two implementation of a mobile application solution, core responsibilities were Liaising with the UX team and developers to prepare solution documentation including blue print, design and functional specification documents.

  • Accenture
    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Business Systems Suppport Consultant
      • Feb 2014 - Jun 2015

      As a System Support Consultant, I was involved in the support of Microsoft applications. Core responsibilities include: Providing timely responses to business users on all requests and incidences including on-call support outside normal business hours when required; meeting deadlines (per SLA contract with the client) and budgets. Support other developers: Providing support for others involved in the development and testing of solutions, including programming, technical, and functional assistance. Gathering requirements, analysis, and finding solutions to issues logged as per the service level agreement with client Managing requests and Incidences using the Service Now Tool Managing system enhancements and improvements aligning with business requirements Facilitating UAT and user training sessions Updating documentation (Technical & Functional Design Specification documents, System Understanding Documents, UAT) Show less

  • Nampak
    • South Africa
    • Packaging and Containers Manufacturing
    • 700 & Above Employee
    • Data Collection Analyst
      • Jun 2011 - Jul 2011

      Student Vacation work as a data collection analyst. Student Vacation work as a data collection analyst.

Education

  • MANCOSA
    Postgraduate Diploma in Information Technology Management, Information Technology
    2023 - 2023
  • University of South Africa/Universiteit van Suid-Afrika
    Advanced Diploma in Information Resource Management, Information Technology
    2020 - 2021
  • BCS The Chartered Institute for IT
    Certificate, Business Analysis Foundation Certificate
    2014 - 2014
  • Durban Institute of Technology
    National Diploma, ND:Information Technology
    2009 - 2012

Community

You need to have a working account to view this content. Click here to join now