Wendy Hau

Chief Operating Officer at ToyCoin
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Contact Information
us****@****om
(386) 825-5501
Location
Singapore, SG
Languages
  • Chinese -

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Experience

    • Singapore
    • Retail
    • 1 - 100 Employee
    • Chief Operating Officer
      • Mar 2010 - Present

      Started ToyCoin (with the support of my husband) and had established being one of the most comprehensive anime figures website in Singapore. Participated regularly in several conventions held in Singapore every year and is currently expanding our participation to a wider range of events. Managed all operations on ground and dedicated manpower accordingly for all events. Expanded company's head count after 2 years in operation. Managed all staff's welfare and schedules. Handled daily operations which includes answering of emails as well as listing new products on the shop. Covers finance reports monthly and filing of invoices. Had to venture into marketing and research to keep up with the fast moving industry. Constantly thinking of new plans or ways to improve our services in order to serve the consumers better. Developed good public relationships between people from the same industry which had allow us to expand even further, which include taking up distributorship in several brands in a short period of time. Providing good customer service to the local community and building good reputation for the company. I believe that reputation is important for the company in a small country like Singapore and had worked hard to gain that reputation. Started ToyCoin's blog to ensure information and knowledge about the industry is shared so that the industry in Singapore can grow even further. Show less

    • Computer Games
    • 1 - 100 Employee
    • Product Executive
      • Aug 2007 - Jan 2010

      Handles daily operations which involves answering emails as well as ensuring rules of the game is being carried out. Handles daily operations which involves answering emails as well as ensuring rules of the game is being carried out.

    • Singapore
    • Real Estate
    • 1 - 100 Employee
    • Theatre Supervisor
      • Apr 2004 - Jun 2007

      Started out working part timer after "O" levels. Dedicated myself to the job whole heartedly. Adapted and loved the fast moving environment and had the ability to worked as a team player. Juggling all sorts of roles in the theatre ranging from concession, box office, and ushering positions. To become an all rounder depends on how fast you learn and whether you are suitable for the roles for each sector. Handling customers right and ensuring that patrons are enjoying their movie experiences daily. Ensuring daily operations are being carried out properly, answering to direct superiors if there are unfortunate accidents were to happen. I was able to train staff after joining the company full time after I graduated from Polytechnic. Was promoted to supervisor shortly after I joined. Planning and scheduling staff everyday to ensure no manpower is wasted. Had to handle each staff individually and understand how to manage them efficiently. Run and managed few small scaled events for the cinema, ensuring all organizers needs were met during the events. Had to handle closing of daily sales for the theatre as well opening of the cinemas. Submitting reports daily reports and sales reports to the respective departments in the headquarters. Must be able to stand working shift work ranging from morning to night. Dedication and passion for the job is needed in order to carry out the right attitude for the role of a supervisor. Show less

Education

  • Nanyang Polytechnic
    Digital Media Design, Games
    2004 - 2007
  • Riverside Secondary School
    2000 - 2004

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