Experience

Healthcare Company

• Hospitals and Health Care
• 100 - 200 Employee

• Practice Manager

  • Aug 2021 - Present

  • Setting goals and objectives for a pediatric clinic • Performing efficiency audits of a pediatric clinic’s daily operations • Ensuring compliance with local, state, and federal regulations and maintaining healthcare facility accreditation • Hiring, training, and supervising the work of new and current employees • Setting and managing work schedules • Overseeing financial spending related to patient and insurance billing • Preparing budgets and managing the finances of a clinic • Ensuring that patient and clinical employee records are current and accurate • Representing the clinical team at senior-level leadership meetings • Performing annual employee performance reviews Show less



Mercer County Community College

• United States
• Higher Education
• 500 - 600 Employee

• Adjunct Instructor P/T

  • Aug 2017 - Oct 2021

  • Develops the syllabus for each course assigned based on accreditor and department criteria. • Distributes the syllabus to the Academic Dean, Program Director and students at the first scheduled class session. • Teaches the depth and scope of class materials as outlined in the syllabus. • Prepare and grades examinations based upon course objectives. • Implements evaluation for outcomes assessment, while maintaining college standards of student satisfaction and retention. • Submits timely filing of final grades for students on the class roster. • Accurately maintains attendance records in accordance with the Attendance Policy, • Contacts students who are absent and submits written reports of pertinent information to the Program Director. • Attends faculty meetings, in-service meetings, graduation and other college events as required by the College. • Performs miscellaneous job-related duties as assigned Show less



Children's Hospital of Philadelphia

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Enrollment Manager (Contract)

  • Jul 2018 - Jul 2021

  Enrollment Manager - 07/23/2018 – current CHOP, Philadelphia, PA This position is responsible for: Managing all aspects of Enrollment for both CHCA and RACH, ensuring productivity and quality of enrollment and credentialing activities in order to meet required standards and SLAs. Ensures ECHO and EPIC are both accurate and up to date Maintains effective relationships with both internal and external constituents Implements core business procedures to enhance customer service Hires, trains, evaluates, and address performance issues with staff Show less



Molina Healthcare

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Supervisor of Provider Enrollment

  • Mar 2015 - Jul 2018

  Supervisor of Provider Enrollment, 03/2015 – current, Molina Healthcare Inc. – Trenton, NJ. This position is responsible for: • The effective management of the Provider Network Enrollment Department • Hiring, Training, Coaching • Performance Reviews, Metrics and Goals • Develop, integrate and implement business improvements as needed • Project Management • Compliance and regulatory affairs • Meeting SLA’s with State specific guidelines • Participate in PERM Audits Show less



Aetna, Inc

• United States
• Medical Practices

• Supervisor

  • Jan 2006 - Jan 2015

  Managed a multi-functional team responsible for member and plan sponsor services that supports managed care, health and group businesses. Realigned organizational structure which resulted in a 40% increase of accurate implementation of plans, and decreased turnaround time of input from 10 business days to 7. Provided cost effective and quality assistance for operational and product development by utilizing Aetna's policy guidelines together with key performance measures for first claim/first call resolution to ensure accuracy and customer satisfaction. Created and utilized available incentive programs to reward, recognize and celebrate team and individual successes. PAGE 2 WENDY H. SMITH Established a clear visionary concept with company values; motivated others to align customer needs and business success. Show less