Experience

Darlington Borough Council

• United Kingdom
• Government Administration
• 500 - 600 Employee

• Performance, Analysis & Strategy Manager

  • Sep 2020 - Present

• Co-Ordinator Childrens Social Care and Education

  • Dec 2016 - Sep 2020

  Main responsibilities are to develop and co-ordinate the performance management processes across children's social care and education, to deliver accurate and timely performance management reports to a range of audiences. Lead the provision of performance management analysis in order to identify trends and key issues and also lead the co-ordination and submission of statutory returns.

• Analyst

  • Jul 2014 - Nov 2016

  Co-ordination of various educational statutory returns, with analysis of both pupil characteristic and attainment data. Delivery of schools performance and data analysis. Responding to FoI requests within timescale. Writing Crystal Reports on behalf of other teams to support colleagues.

• Statistical Modeller

  • Jun 2013 - Jul 2014

  Analytical role on behalf of the LA for the Troubled Families Programme. Identified families whom specified criteria were met in order to refer to TF intervention and support. Lead role in producing local data for the National Evaluation Project, and maintained local database. Collated data for the termly Early Years Census, carrying out resultant analysis.

• Analyst - Customer Insight & Intelligence

  • Jun 2011 - Jun 2013

  Developed and maintained the Local Information System using Instant Atlas software, for use in supporting policy and decision-making as well as an evidence base for allocating resources, as well as using segmentation software to gain insight into the population of Darlington and surrounding area. Analysis in specified policy areas to identify trends and key issues, undertaking research to supplement data, constructing consise written reports for relevant senior management teams.

• Management Information Officer

  • Nov 2006 - Jun 2011

  Production of management information reports from a range of information systems to provide managers with accurate, relevant and timely information regarding all aspects of the work of the Council, with an emphasis on education. Completed statutory returns, complying with the requirements of the Data Protection Act. Provided management information for national and local performance indicators and targets, producing reports for committees, schools and other officers.



Jobcentre Plus

• Direct Payments Lead / Data Protection Manager

  • May 2005 - Apr 2006

  Steered District in achieving Direct Payment performance targets, managing 2 teams responsible for conversion and increased DP take-up. Data Protection Act compliance, including the timely response to requests for information.

• Regional Co-Ordinator - Direct Payments

  • Aug 2004 - May 2005

  Promoted and monitored all aspects of the Payment Modernisation Project DP new claims conversion for the North East Region. Remotely managed a regional team and worked with District Performance Teams to facilitate networking and support of staff responsible for targets, keeping Regional Director informed of progress / issues.

• Planning / Communication Manager

  • Jun 2003 - Jul 2004

  Developed and reviewed the District Business Plan, and District Communications Strategy. Championed the Web Content Management System in the District (Intranet).

• Planning / Change Manager

  • Apr 2002 - May 2003

  Developed and reviewed the District Business Plan - resulting in national recognition as exemplar product. Taken forward all issues surrounding the boundary changes, liaising with key stakeholders in affected bordering Districts.



Benefits Agency

• Programme Protection Manager (Acting)

  • Dec 2001 - Mar 2002

  Temporarily promoted to cover manager's secondment. Sucessfully supported Delivery Managers in the achievement of Programme Protection Targets.

• Programme Protection Co-ordinator

  • Jan 2001 - Dec 2001

  Undertook risk analysis to inform Programme Protection activity, co-ordinating District responses and statistics for the Area PP team, facilitating the sharing of good practice.

• Team Leader

  • Sep 1996 - Dec 2000

  Line managed a team of benefit processors. Controlled flow of work to ensure targets met. Ensured new procedures were implemented accurately. Specialist adjudication.

• Admin Officer

  • Aug 1992 - Aug 1996

  Accurately assessed Income Support Claims, answered queries giving factually correct and clear information to customers. Included spell at Headquarters where I provided an expert source of information / advice to District staff on systems and procedures. QA'd material issued to the field.