Payroll Specialist

• Jun 2022 - Present

Expeditor / Shopper

• Jan 2020 - Sep 2022

• Provide elevated levels of customer service, while aligning to company policy.• Supervise associates, ensuring productivity, performance and daily schedules are met.• Make rapid changes to workflow and schedules to meet everchanging demands & orders.• Efficient handling of multiple orders, ensuring they are shopped, staged, packaged & shipped to customers.• Provide associate training in various store positions.• Managed stock and use of general store supplies & cleaning materials.• Assist with troubleshooting for the computer system and order processing. Show less

Service Leader/ Shift Supervisor

• Jan 2017 - Jan 2020

• Supervise associates, customer service, self-checkout registers, and all procedures involved in check-out procedures.• Responsible for opening and closing duties including setup of daily supplies for registers, organizing breaks/lunches for associates, ensuring store is prepared for next business day.• Monitoring sales on an hourly bases to ensure proper staffing for efficient check-out procedures.• Meets or exceeds all annual review requirements.• Trained associates for cashier, customer service and service leader positions.• Trouble shooting technical issues with self-checkout and standard registers.• Ensure proper cash/loan procedures for associates while on registers. Show less

Customer Service/ Cashier

• Jan 2015 - Jan 2017

• Assist service leaders in monthly auditing of cash drawers & tills.• Receiving, filing, & cashing employee payroll.• Answering & routing calls, general store intercom announcements.• Assisting customers with locating & purchasing products, concerns, inquiries, returns and exchanges.• Handling of inventory and supplies for day-to-day operations of customer service kiosk including activating and selling lottery tickets, Western Union money transfers and utility bill payments.

Sales Consultant

• Sep 2014 - Oct 2015

• Placed orders and answered customer questions in-person, through email and over phone to foster relationships to expand and retain business. • Improved overall customer purchasing experiences to promote steady revenue while demonstrating product features to align with customer needs. • Placed orders and answered customer questions in-person, through email and over phone to foster relationships to expand and retain business. • Improved overall customer purchasing experiences to promote steady revenue while demonstrating product features to align with customer needs.

Activities Assistant

• Jan 2014 - Jan 2015

Customer Service Officer

• Jan 1990 - Jan 1997

• Employed in various branches. • Maintained vast knowledge of all products & services. • Experienced with two new branch openings as head teller. • Organized various fundraisers, staff social events, customer appreciation days and branch marketing days. • Directed customers in the setup, operation and maintenance of on-line banking system and their profiles. • Advised and promoted customers in new and existing products or services to better their banking needs. • Covered various management and senior positions during vacations. • Last performance evaluation was rated at Exceeds Expectations. Show less