Experience

The Flippen Group

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Service Specialist, Client Engagement

  • Nov 2009 - Present

  • Assists with general office administration, including calendar management, data entry, internet research, and office organization. • Coordinates corporate and social events of various sizes • Handles client contracts and negotiations • Prepares and implements project timelines • Provides strong problem-solving and interpersonal skills to ensure the flawless execution of day-to-day office operations, meetings, promotions, and special events • Performs duties and handles information of a confidential nature • Manage event summaries and travel itineraries • Plan events with 5-900 participants • Prepare business correspondence to external constituents • Responsible for receiving, organizing, filing, and distributing confidential documents and information • Serve as first point of contact person for outside clients Proficient in Microsoft Word, EXCEL, Outlook, Publisher, ZOHO, and Panda Docs. Show less



Brinker International

• United States
• Restaurants
• 700 & Above Employee

• Team Leader

  • Aug 1990 - Nov 2001

  • Supervise training team and training of new team members in store• Setup and run orientations for new team members, setup training and writing schedules• Write front of house schedules for new and current team members• Supervise shifts throughout lunch and dinner shifts, assisting in daily shift meetings• Handle money, deposit drops and cash drawers• Working with money, including cash drawers and credit card sales, while serving and bartending• Handle and take care of guests’ needs Show less

• Corporate Trainer

  • May 1996 - Nov 1998

  • Travel to locations domestically to oversee new restaurant openings.• Supervise and help with training of new team members.• Set up and teach instructional and informational classrooms regarding job details and company policies.• Work as an extension of the management team to ensure guest satisfaction.• Handle and take care of guests’ needs.• Train and develop new trainers as well as overseeing training team.• Worked as part of leadership team to ensure training was thorough and detailed.• Develop ideas and game plans in order to efficiently train and develop team members. Show less