Office Coordinator

• Jan 2022 - Present

• May 2021 - Jan 2022

• Nov 2020 - May 2021

• Aug 2019 - Sep 2020

Resolve client conflicts and disputesProvide customer service with a focus on client retentionEducate and provide feedback to frontline customer service representativesIdentify process gaps, increase efficiency, and improve client experienceMaintain key performance indicators in line with business imperatives

• Jun 2015 - Sep 2020

Provide technical troubleshooting for mobile phones, tablets, and turbo hubsProvide step by step instructions on how to operate equipment

• Oct 2011 - Aug 2019

Provide best in class customer service to small business clientsMaintain key performance indicators in line with business imperatives Special projects including database and process redesign and floor support for new hires

Food and Beverage Manager

• Jul 2005 - Oct 2014

Manage a team of 5-21 employees Ensure proper inventory management Resolve customer complaints Ensure strict adherence to scheduling and handling of revenue including cash audit Ensure policy compliance and interface with government inspectors during inspections Manage a team of 5-21 employees Ensure proper inventory management Resolve customer complaints Ensure strict adherence to scheduling and handling of revenue including cash audit Ensure policy compliance and interface with government inspectors during inspections

First Nations Student Assistant

• Jan 2007 - Aug 2008

Maintain records of client interactions Order supplies as needed Assist clients with navigating applications, available resources, and acclimatizing to the institution Organize events and fundraisers Liaise with Elders, Douglas College Administration, and other departments Answer telephone inquiries and redirect if necessary Respond to email inquiries Assist First Nations Coordinator with running the First Nations Centre on a day-to-day basis Maintain records of client interactions Order supplies as needed Assist clients with navigating applications, available resources, and acclimatizing to the institution Organize events and fundraisers Liaise with Elders, Douglas College Administration, and other departments Answer telephone inquiries and redirect if necessary Respond to email inquiries Assist First Nations Coordinator with running the First Nations Centre on a day-to-day basis