Experience

CFM (now Kinective)

• United States
• Software Development
• 1 - 100 Employee

• Software Delivery Specialist

  • Nov 2021 - Present



Elevation

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Business Analyst/Quality Engineer

  • Dec 2019 - Dec 2021

  · Conduct requirement elicitation sessions with key people in the business· Research & present options for resolving issue to business · Create wireframes/mock-up· Write comprehensive requirements· Continuous communication & collaboration with business throughout the project· Conduct user acceptance testing· Write & execute test plans · Train business & provide support after release to ensure high adoption rate

• Manager, Customer Concierge

  • Sep 2018 - Nov 2019

  · Managed a team of Customer Concierge who guide customer through their solar installa-tion process· Met with the concierge - individually & as a team - to work to resolve customer issues that arose during the process to restore their satisfaction & trust in the company· Worked with the Director of Customer Experience to overhaul the workflow & processes of the Customer Experience team· Reported turn-times & other measurables to upper management

• Customer Concierge Specialist

  • Jun 2018 - Sep 2018

  · Guide customers through the solar installation process by keeping them updated & building a solid relationship· Work to resolve issues that arise during the process to restore customer satisfaction & trust in the company· Maintain relevant & accurate account information within the CRM· Support internal customers as needed



Titan Solar Power

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 300 - 400 Employee

• Project Manager, SunRun Leasing

  • May 2016 - Jan 2018

  · Review and analyze plan sets for correct information · Submitted the required documentation for SunRun Approval and Notice To Proceed for solar panel placement on residential structures · Once installation is complete, responsible for submitting required documents for payment · Submitted over 600 hundred projects for payment in one month to cure backlog · Review and analyze plan sets for correct information · Submitted the required documentation for SunRun Approval and Notice To Proceed for solar panel placement on residential structures · Once installation is complete, responsible for submitting required documents for payment · Submitted over 600 hundred projects for payment in one month to cure backlog



CompuGroup Medical US

• United States
• Software Development
• 200 - 300 Employee

• Team Lead, Business Analyst

  • Nov 2008 - Nov 2014

  · Managed a team of business analysts to successfully ensure that project deliverables were completed on time· Researched & helped developed a new software to enhance the payer, provider & patient experience· Responsible for workflow & gap analysis, developed business rules needed to close gaps, improve efficiency; designed & wrote business requirements for improved functionality· Developed roadmaps for new releases of CGM’s other EHR products

• Account Manager/Training Consultant

  • Nov 2004 - Nov 2008

  Account Manager· Integral part of obtaining Meaningful Use 2011 Certification for one of the software products· Responsible for working with clients to resolve issues & bring satisfaction to all parties· Responsible for reviewing practice contracts to ensure compliance, prepared new con-tracts for mergers, adding new providers, re-contracting, etc. Prepared statement of work for successful implementations Sr. Training Consultant & Curriculum Coordinator· Developed curriculum for practice management & EHR system used by over 1600 physicians· Responsible for creating content & database configuration for new & existing clients · Responsible for national training for both internal & external customers· Provided training process optimization resulting in significant company expenditure re-ductions Show less