Experience

Moorhead Public Service

• Utilities
• 1 - 100 Employee

• Customer Account Specialist

  • May 2017 - Present



Blair Bakke Esate

• Caretaker - Estate Executor

  • Sep 2015 - Present

  Since mutually resigning from Xcel Energy I have taken responsibility of my father's health care prior to his death in February of 2016 and have since then been handling matters of the estate clearing assets through auctions (3), online media promotions, real estate final property purchasing, cleaning, renovating and sales coordinating with real estate agent and lawyer.https://www.facebook.com/events/575364532614089/https://www.facebook.com/events/573968432752043/https://www.facebook.com/events/882186841891782/https://www.facebook.com/events/1625371904443057/



Kelner Communications

• United States
• Consumer Services
• 1 - 100 Employee

• Billing Coordinator

  • Sep 2016 - Apr 2017

  *Assemble information for monthly client media *Conduct reconciliations of all client's invoices to ensure their accuracy * Create monthly client summaries detailing net, commission & gross totals*Mail client invoices *Make Bookkeeper aware of any debt due for payment *Maintain an orderly accounting filing system *Data entry *Provide clerical & administrative support to management as requested *Accounts Payable *Assemble information for monthly client media *Conduct reconciliations of all client's invoices to ensure their accuracy * Create monthly client summaries detailing net, commission & gross totals*Mail client invoices *Make Bookkeeper aware of any debt due for payment *Maintain an orderly accounting filing system *Data entry *Provide clerical & administrative support to management as requested *Accounts Payable



Xcel Energy

• United States
• Utilities
• 700 & Above Employee

• Billing Specialist

  • May 1999 - Sep 2015

  * Meter sets, removals and exchanges in Billing software system CRS* Complex billing errors - dead meter rebill, switched meters, shared meters, pressure correction with detailed notes, letters to customers, spreadsheet entries for reporting and in guidelines of the PUC of each of the 7 states in Xcel Energy's territory* Meter reading error review and corrections* Rate validation and corrections* Billing Referral - review and correct customer bill errors through customer call in's and internal agent requests* Set up, update and make corrections to customer billing programs offered – Average Monthly Payment, Solar and Wind Energy Programs, Outdoor lighting* Assist Customers in Pay Arrangements, reverse late payment and miscellaneous charges* Unknown User - search through external internet sites to locate owner or users that have not signed up for service * Issue service orders to fix issues in field* Address change validation and corrections* Mail Room – incoming, outgoing and inter-company, postage metering, sorting and distribution* Time Keeping* Ability to learn many company specific software systems such as CRS, Main Frame, Advantex, Servconn, along with extensive use and proficiency of Microsoft Office (Word, Excel, Outlook), Adobe, Google maps



Jeane Thorne Staffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service / Billing Associate

  • Jun 1996 - May 1999

  Temporary Staffing agency contracted with Xcel Energy*Phone Center *Credit*Mail Room*Warehouse and Garage Data Entry*Line Crew, Gas Meter Shop, Warehouse and Garage Time Keeping*Meter Reading Reports*Automatic Pay Program, Payment Arrangements*Appointment Scheduling Maintenance*Work Queues Temporary Staffing agency contracted with Xcel Energy*Phone Center *Credit*Mail Room*Warehouse and Garage Data Entry*Line Crew, Gas Meter Shop, Warehouse and Garage Time Keeping*Meter Reading Reports*Automatic Pay Program, Payment Arrangements*Appointment Scheduling Maintenance*Work Queues



Center of Family Care

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Internship as Medical Secretary

  • Mar 1996 - Jun 1996

  *Pull/File Medical Charts*Copy Medical Charts*Medical Records*Patient Registration*Answer Phones*Appointment Scheduling*Medical Insurance*Took messages for Doctors, Nurses and Personnel *Pull/File Medical Charts*Copy Medical Charts*Medical Records*Patient Registration*Answer Phones*Appointment Scheduling*Medical Insurance*Took messages for Doctors, Nurses and Personnel



West Acres Cinema

• Assistant Manager

  • Oct 1991 - Jun 1996

  *Supervise Employees*Cashier*Ticket Sales*Projection (film setup, running, repair)*Customer Service*Inventory*Order Supplies*Develop/Deliver Deposits*Fax/Email Daily Reports *Supervise Employees*Cashier*Ticket Sales*Projection (film setup, running, repair)*Customer Service*Inventory*Order Supplies*Develop/Deliver Deposits*Fax/Email Daily Reports