Experience

Georgia Department of Human Services

• United States
• Government Administration
• 700 & Above Employee

• Contract Administrator III

  • Oct 2022 - Present

  Coordinates, develops, implements, and monitors vendor contract deliverables to ensure fiscal and programmatic compliance with state and federal standards.Serves as Point of Contact for vendors/contractors.Works with Regional Contract Coordinators for the submission of vendor documents. Monitors performance of contractors/vendors to ensure compliance; develops and implements vendor corrective action plans as needed. Monitors vendor/contract budget to assurance compliance with local, state, and federal guidelines.Tracks and evaluates the performance of all contractors and vendors.Prepares routine, annual, and other program related reports.Processes vendor/contractor and programmatic invoices.Monitors program budget to ensure appropriate allocation and expenditures are state and federally compliant.Develop fiscal reports related to program and vendor/contractor expenditures.Provides technical assistance and training to vendors and staff, as needed. Show less

• Administrative Assistant 3

  • Jan 2012 - Sep 2022

  Perform administrative duties to assist in the efficient operation of the division, including copying, faxing, date stamping and distributing incoming mail, filing, answering constituent phone calls; scheduling meetings for the Deputy Directors of the Commissioner’s; input travel for DHS Board members in Concur; reported annual and sick leave to OHRMD; greet and announce all visitors .

• Executive Administrative Assistant

  • Jan 2012 - Jul 2013

  Perform administrative duties to assist in the efficient operation of the division, including copying, faxing, date stamping and distributing incoming mail, filing, answering constituent phone calls; scheduling meetings for the Deputy Directors of the Commissioner’s; input travel for DHS Board members in Concur; reported annual and sick leave to OHRMD; greet and announce all visitors .



LionBridge

• Social Media Rater

  • Feb 2020 - Present

  Help us improve ads quality for one of the world’s largest image sharing sites. Rating social media on Instagram from smartphone device (iOS or Android). Review advertisements and IG pages give opinions. The job involves analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool. Help us improve ads quality for one of the world’s largest image sharing sites. Rating social media on Instagram from smartphone device (iOS or Android). Review advertisements and IG pages give opinions. The job involves analyzing and providing feedback on text, web pages, images and other types of information for leading search engines, using an online tool.



Xfinity Comcast

• Customer Service Representative

  • Jan 2020 - Sep 2020

  On a day-to-day basis, Service Partners can expect to participate in the following • Assist customers -who want to reduce or eliminate services –in finding the package that works best for them • Have a value-based conversation to identify the best fit products and services to support the customer’s lifestyle • Provide excellent customer service that will help retain those customers who want to eliminate services • Build trust and rapport with the Comcast customer through clear, respectful interaction • Always strive to ensure First Call Resolution (FCR) and Customer Rep Satisfaction (Rep-SAT) • Code the sale accurately and completely for the installed • Assist callers with billing inquiries Show less



Georgia Department of Community Health

• United States
• Government Administration
• 300 - 400 Employee

• Administrative Assistant

  • Nov 2009 - Dec 2011

• Administrative Assistant

  • Nov 2008 - Nov 2009

  Performed general administrative duties; scheduled meetings for internal customers and appointments for the public to review documents as permitted by law; researched and responded to open records requests from the public in accordance with applicable law; prepared responses to Requests for the Production of Documents; prepared billing invoices for open records requests; maintained database to track correspondence; organized public hearings for proposed rule changes; assisted with preparing rules for the Georgia Secretary of State Office; collected and organized all written comments for public hearings. Show less

• Records Clerk Technician

  • Aug 2005 - Nov 2008

  Performed general administrative duties; scheduled appointments for the public to review documents; operated the switchboard; compiled and organized responsive documents for open records requests; input all Certificate of Need applications into Access database; organized and maintained Certificate of Need files, including scanning all related documents into the document management system; prepared Certificate of Need applications for transport to archives and billing invoices for open records requests, maintained database to track documents; greeted and announced all visitors. Show less



Office of State Administrative Hearings (OSAH)

• 225 Peachtree Street, Atlanta, Georgia 30303

• Paralegal/Case Management Assistant II/Secretary II

  • Nov 1996 - Nov 2003

  Assisted Administrative Law Judge with resolving disputes between the public and state agencies in a timely, impartial, courteous, and professional manner; maintained Judge’s case calendars and files; assisted Administrative Law Judge and other Case Management Assistants by answering incoming calls, typing, and mailing correspondence; maintained department time sheets; assisted Administrative Law Judge in creating and revising documents for agency case tracking system. Assisted Administrative Law Judge with resolving disputes between the public and state agencies in a timely, impartial, courteous, and professional manner; maintained Judge’s case calendars and files; assisted Administrative Law Judge and other Case Management Assistants by answering incoming calls, typing, and mailing correspondence; maintained department time sheets; assisted Administrative Law Judge in creating and revising documents for agency case tracking system.