Experience

Heartland of Eaton
• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee
• Activities Director

  • May 2016 - Present

Heartland of Miamisburg
• United States
• Hospitals and Health Care
• Director of Admissions and Marketing

  • Jun 2015 - May 2016
• Director of Admissions and Marketing

  • Mar 2015 - Jun 2015


The Greenbriar Senior Living Campus

• United States
• Hospitals and Health Care

• Director of Activities

  • Nov 2013 - Aug 2014

• Director of Admissions & Marketing

  • Mar 2013 - May 2014

  Coordinates the resident admission process through pre-admission hospital and home interviews/screening, conducting tours and facilitating completion of necessary nursing and financial informaiton.Conducts pre-admission conferences and interviews with residents/responsible party obtaining required information and signatures.Maintains and updates current census information and verify insurance information including pre-certifications.Works closely with other departments in the facility to maintain and promote the highest levels of professionalism and quality care.Establishes and maintains strong contacts within community referral personnel such as hospital social workers, doctors' offices, Senior Citizens Agencies, attorneys and service organizations.Promotes community relations by representing the facility through memberships in appropriate organizations and involvement in community activities.Works proactively with all media outlets to establish a comprehensive and strategic marketing plan. Show less



Walnut Creek Nursing Center

• Administrative Assistant

  • Nov 2009 - Mar 2013

  Managed the operation of the entrance to the campus by providing information, answering questions and requests, providing materials and assisting the admissions director with marketing materials. Maintained positive, friendly and organized environment for residents, family members and visitors. Maintained and supported departments’ database entries, authored letters and organized mailings; prepared the daily deposit. Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implemented changes. Developed administrative staff by providing information, educational opportunities, and experiential growth opportunities. Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions. Ensured continued operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Maintained supplies inventory by routinely checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies. Managed operational requirements by scheduling and assigning administrative projects; expediting work results. Maintained professional and technical knowledge by attending in-service trainings; establishing personal networks; participating in professional societies. Contributed to team effort by accomplishing related results as needed. Show less



Time Warner Cable Southwest Ohio Division

• Community Relations Manager

  • Jul 2000 - Oct 2011

  Coordinated and managed all community events for division while establishing and maintaining lasting relationships within the community. Recruited and organized employee volunteers to participate in special events with Time Warner Cable. Managed all cross-channel scheduling and allocation. Worked in cooperation with technology managers at 150 school districts across five states to endorse Cable in the Classroom (CIC) initiative that promotes the responsible and effective use of cable’s broadband technology, services, and content in teaching and learning. Organized and scheduled more than 1,000 public service announcements for the division. Managed the corporate donations reporting database. • Collaborated with retail and direct sales to coordinate CAMMapalooza to promote Time Warner Cable’s corporate initiative, Connect a Million Minds (CAMM); allowed customers involvement with TWC technicians for product assistance; teamed with marketing division and local radio station Q102’s Backpack Challenge to collect school supplies during event. • Organized launch event for CAMM in 2009 at the Dayton Historical Society at Carillon Park, home of the Wright Brothers’ inventions; attendees included key community leaders, elected officials, educators, and media, and featured a special appearance by Amanda Wright Lane, great grandniece of the Wright Brothers. • Partnered with Court TV, local and county law enforcement from 5 counties to pioneer major media event at Sinclair Community College, to promote Choices & Consequences, an anti-violence curriculum created by the Court TV network • Championed new volunteering section on internal company Website called In the Community that increased number of volunteers by 70% and doubled ongoing community partnerships; site includes calendar of local ongoing volunteer opportunities with event details and overview of volunteer responsibilities and a match service to help employees find the volunteer opportunity that best fits them. Show less



Time Warner Cable Western Ohio Division

• Educational Liaison

  • Feb 1999 - Jul 2000

  Updated and distributed educational cable programming information to all schools in the Western Ohio footprint including more than 700 schools. Planned and implemented highly successful workshops for teachers in their schools; liaised between Time Warner Cable and all schools, developing and maintaining strong working relationships. Designated main point of contact for all schools service related issues and installs working closely with the network & design, engineering and construction departments. Show less



MediaOne

• Italy
• Advertising Services
• 1 - 100 Employee

• Lead Customer Service Representative

  • Sep 1998 - Feb 1999

  Promoted to Lead Customer Service Representative for exceptional performance in a fast-paced customer service position in a high-volume operation. Resolved all customer issues in a timely manner. Scope of responsibilities includes troubleshooting hardware and equipment, addition of services, and supervising team of 14 customer service representatives. Trained, developed, and motivated all new hires. Specialized in handling escalated calls. Promoted to Lead Customer Service Representative for exceptional performance in a fast-paced customer service position in a high-volume operation. Resolved all customer issues in a timely manner. Scope of responsibilities includes troubleshooting hardware and equipment, addition of services, and supervising team of 14 customer service representatives. Trained, developed, and motivated all new hires. Specialized in handling escalated calls.



Continental Cablevision

• United States
• Telecommunications
• 1 - 100 Employee

• PrimeStar National Help Desk

  • Jun 1997 - Sep 1998

  Served as Customer Service Representative for satellite division within Media One. Managed national customer relations and resolved all customer complaints, questions, and concerns in a timely and efficient manner. Managed team of 14 customer service representatives. Oversaw dispatch of field technicians in California and Virginia. Assisted in training of new hires. • Played key role in developing first ever training curriculum for more effective training of new hires. Served as Customer Service Representative for satellite division within Media One. Managed national customer relations and resolved all customer complaints, questions, and concerns in a timely and efficient manner. Managed team of 14 customer service representatives. Oversaw dispatch of field technicians in California and Virginia. Assisted in training of new hires. • Played key role in developing first ever training curriculum for more effective training of new hires.