Experience

NZ Sugar Company Ltd

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Customer Services Manager

  • Feb 2022 - Present

  Responsibilities: Lead the Customer Service and Business Support Team Lead Export Customer Service NZ & AU Team Optimize Service and Cross Functional Collaboration  Process Improvement and Execution Responsibilities: Lead the Customer Service and Business Support Team Lead Export Customer Service NZ & AU Team Optimize Service and Cross Functional Collaboration  Process Improvement and Execution



The Arnott's Group

• Australia
• Manufacturing
• 700 & Above Employee

• Customer Supply Chain Manager

  • May 2013 - Nov 2020

  Responsibilities: Member of New Zealand Leadership Management Team To manage Inventory Functions Demand Planning and Logistics To manage Customer Service functions  Third Party Management including 3PL Warehousing, Freight Forwarding and Transport  Optimize Customer Collaboration and Service Co-ordination of business donate plan.

• Logistics Manager

  • Nov 2012 - Aug 2013

  Responsibilities: Member of NZ Leadership Management Team To manage Inventory functions Third Party Management (including 3PL Warehousing, Freight Forwarder and Transport)  Optimize customer collaboration and service.

• Inventory Manager

  • Dec 2010 - Oct 2012

  Responsibilities: Inventory Control Management  Reviewing and Processing of Invoices  Modelling of containers (stock) within SAP & JDA  Day to day administration and alignment with third parties  Reporting

• SAP Implementation Project Lead (NZ) Inventory

  • Jan 2009 - Nov 2010

  Responsibilities: Map out requirements across ANZ.  Training sessions for new userEnsure smooth implementation, with no disruption to external customers.



The Arnott's Group

• Australia
• Manufacturing
• 700 & Above Employee

• Inventory Controller

  • 2003 - 2008

  Day to day inventory management, reporting and alignment with third parties.

• Customer Service Representative

  • 1997 - 2003

  Daily management of orders, customer and sales rep inquiries and co-ordination with 3PL warehousing.



P&O Flight Catering

• Account Executive / Senior Operations Lead / Operations Co- ordinator

  • 1991 - 1997

  Account ExecutiveEnd to end account management of all non-Airline Accounts to ensure customer needs were met to the highest standards possible.Senior Operations Co – Ordinator Lead the operations team, including training and implementation of systems and processes. Operations Co – Ordinator Co – ordinated catering requirements of daily flights and out catering. Account ExecutiveEnd to end account management of all non-Airline Accounts to ensure customer needs were met to the highest standards possible.Senior Operations Co – Ordinator Lead the operations team, including training and implementation of systems and processes. Operations Co – Ordinator Co – ordinated catering requirements of daily flights and out catering.



New Zealand Line

• Import & Export Clerk / Accounts Clerk

  • 1989 - 1991

  Import / Export ClerkManagement of documentation. Accounts ClerkDebtor and Creditors. Import / Export ClerkManagement of documentation. Accounts ClerkDebtor and Creditors.