Implementation Specialist | Service Operations Group

• Sep 2019 - Present

Technical Services Technician| Service Operations Group

• Jan 2019 - Present

Director, Technical Services

• Jul 2016 - Sep 2017

Manager, Application Programming

• Feb 2012 - Jul 2016

• Provide technical support and direction for team programmers and application support analyst to control development process• Assist IT Director to maintain communication between software development team.• Assign and monitor work of systems analysts, providing technical support and direction• Advise systems analyst personnel concerning administrative procedures, technical problems, and priorities• Evaluate progress and results regarding unit’s activities and goal attainment• Ensure that staff is adequately trained and responsive to end user needs• Manage personnel activities of staff • Develop and establish departmental standards and procedures• Evaluate current and projected software systems• Perform other duties as assigned• Monitor and track the progress of each project. Communicate project status and issues.• Responsible for researching, evaluating, and integrating new technologies into the environment, as appropriate.• Build, develop, and maintain vendor relationships that are vital to the success of the projects and the company.• Prepare project plans and schedules for applications development, enhancement, and maintenance efforts. • Serve as the project manager for the analysis, design, development, implementation, and support of business applications.• Establish timelines and prioritization of work within the software development team. Evaluate new technologies to impact line of business applications. Work with other development and testing teams to coordinate activities. • Administer performance reviews and participate in the hiring and budgeting processes.• Ensure development of career planning and training objectives for all direct reports • Serve as the primary applications team contact with user groups and management. • Communicate regularly with internal customers, as appropriate, to ensure the delivery of high quality systems

Lead Systems Programmer

• Mar 2008 - Mar 2012

Lead Business Analyst responsible for company's custom-built Remedy system. Acted as primary business analyst performing requirements gathering and scoping of problems/requests from customers. Utilized techniques including use cases, diagrams, and process models to gather functional and technical specifications. Generated sample designs from sprint sessions. Using the SCRUM methodology, we were able to deliver solutions for a fast paced healthcare environment.Ensured that the standards of the company and customers were being utilized and functioning within established specifications by creating test cases and participating in UAT (User Acceptance Testing).Provided guidance to the implementations team for integrating new customers into the Remedy system Was responsible for a team of 8 developers, admins and client integration specialist.

Senior Remedy Enterprise Developer

• Jan 2004 - Feb 2008

Remedy AdministratorSenior System Programmer

• Jan 2000 - Feb 2004

Network Control Analyst

• Jul 1998 - Sep 2000