Experience

Bluewave Technology Group

• United States
• Telecommunications
• 1 - 100 Employee

• Regional Account Manager

  • Jan 2022 - Present

  Bluewave is simplifying the technology buying and management process. We are a strategic IT advisory company that offers businesses a simple and comprehensive way to purchase communication and information technology solutions that help grow revenue, reduce costs, or improve efficiency. We partner with leading technology service providers to recommend the best solution to meet our clients’ needs. After a solution is developed and executed, we collaborate to deliver what was promised. As business changes, we assess requirements to update solutions. Most importantly, we partner with our clients to deliver reliable and predictable return on their IT investments.



Telapprise

• United States
• Telecommunications
• 1 - 100 Employee

• Regional Account Manager - Wireless & IoT

  • Jan 2021 - Jan 2022



Mobile Solutions (now brightfin)

• United States
• Telecommunications
• 1 - 100 Employee

• Training Subject Matter Expert

  • Jan 2020 - Jan 2021

  Develop, from the ground up, training program for the service desk, as well as facilitate the new hire sessions using the created material.Monitor individual performance and develop re-training programs that are specific to each individual’s areas of improvement.Identify opportunities in our software and submit enhancement requests to update current software versions. When enhancements are made, it is then my responsibility to teach out the changes made.Contribute to improving client experience by actively researching and responding to queries and handling escalations.Administer effective frontline line desk assistance to customers where inquiries are beyond the knowledge of the service desk representatives.

• Service Desk Specialist

  • Jul 2019 - Jan 2020

  Provided the first line of support to both end-users and IT administrators, as well as problem resolution for mobile devices and applications.Completed customer submitted tickets in a timely manner, as defined by service level agreements, in cloud-based web portal.Acted with consultative approach towards end-users and telecommunication network carriers.



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Solutions Specialist

  • May 2015 - Jul 2019

  Partner with high-performing sales staff to provide quality customer service, and consistently exceed all monthly sales quotas.Use expertise in product knowledge to troubleshoot mobile devices, and explain technical problems using language that is understood by the non-technical consumer.Develop, implement, and supervise operational initiatives including inventory management, risk management, and compliance.Created new and employee-engaging performance management tools and trackers on a monthly basis to manage the performance of 15-20 sales representatives.



Best Buy

• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2012 - Jan 2015

  Trained and coached mobile (wireless) staff to achieve business goals through execution of Best Buy sales philosophy.Introduced and implemented new customer facing sales tool that led to increase in revenue. Same sales tool was then implemented throughout entire district.Responsible for ongoing performance management and career development for team of 10-15 representatives.Created and led project to address the issue of high store shrink. Resulted in 12% decrease in monthly shrink.



Nor'wood Development Group

• Marketing Intern

  • May 2014 - Aug 2014

  • Build friendly and professional rapport with residents, as well as informing and encouraging residents to attend future events • Assist in the coordination, set up, and operation of local events (including concerts, resident socials, and baseball outings) • Build friendly and professional rapport with residents, as well as informing and encouraging residents to attend future events • Assist in the coordination, set up, and operation of local events (including concerts, resident socials, and baseball outings)