Welma Claveria

Customer Operations Specialist (Super User) at Shell Shared Services (Asia) B.V.
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Contact Information
us****@****om
(386) 825-5501
Location
Calabarzon, Philippines, PH

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Bio

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Credentials

  • How to Crush Self-Doubt and Build Self-Confidence
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Coaching Skills for Leaders and Managers
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Coaching and Developing Employees
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Communicating with Confidence
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Managing Virtual Teams
    LinkedIn
    Sep, 2020
    - Nov, 2024
  • Managing Up, Down, and Across the Organization
    LinkedIn
    Aug, 2020
    - Nov, 2024
  • Managing Teams
    LinkedIn
    Jun, 2020
    - Nov, 2024
  • Building Self-Confidence
    LinkedIn
    May, 2020
    - Nov, 2024
  • Communicating with Transparency
    LinkedIn
    May, 2020
    - Nov, 2024

Experience

  • Shell Shared Services (Asia) B.V.
    • Netherlands
    • Museums, Historical Sites, and Zoos
    • 200 - 300 Employee
    • Customer Operations Specialist (Super User)
      • Mar 2010 - Present

      Provides coaching to build competency and provides best assistance to end users process issues Actively network with and attend sharing sessions with other Super Users and Process Experts to help manage issues, raise process improvement ideas and share best practices Performs testing and training prior to go-live of improvement bundles and systems enhancement linked to business initiatives Point of contact to oversee team's performance when line manager is out Manages contract creation, renewals and amendments of company owned and global branded accounts Generates, analyze, and investigates data records using different reporting tools and recommend best solution to improve KPI Show less

Education

  • New Era University
    Bachelor's degree, Bachelor of Arts Major in Mass Communication

Community

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