Experience

Midorick Solutions

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Data engineering and analytics manager

  • Dec 2021 - Present

  Responsible for overseeing the design, development, and maintenance of robust data processing systems. I direct the extraction, analysis, and interpretation of business data, transforming these into meaningful insights. As a team leader, I foster an environment of continuous learning within the data engineering team and collaborate with other departments. I work with senior management to define the company's data strategy and identify opportunities for leveraging data to drive business solutions. I establish and enforce data governance policies and procedures, ensuring the accuracy and quality of our data. Additionally, I supervise all data-related projects, setting goals, timelines, and managing potential risks. My role is integral to transforming raw data into strategic decision-making resources, maintaining data integrity and security, and driving the company's success through data-driven solutions. Show less



AloricaDR

• Dominican Republic
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• • Aug 2015 - Dec 2021

  Perform analysis, investigation, and evaluation on business data. Identify and develop new reporting methods and tool that will lead to improvement in key metrics. Identify process improvement, based on analysis and interactions with Operations and support groups.Develop new reporting tools.Ensure client's satisfactionManage a team of 11 Reporting AnalystEnsure the continuous development of each team member.Create and maintain an integrated database system in MS Access.Automate process through VBA. Show less

• • Apr 2014 - Jul 2015

  Provide data and supporting statistics to track and continually improve, troubleshoot and coach call center staff.Perform daily and weekly performance calculations and distribute reports on key metrics such as handling time, hold time, calls per hour and transfer rate. Identify and develop new reporting methods and tool that will lead to improvement in key metrics. Identify process improvement, based on analysis and interactions with Operations and support groups.Streamline and automate processes and reports Show less

• • May 2013 - Mar 2014

  Our responsibility was to create, develop and edit content for various activities related to the technical support of cell phones, laptops and televisions, in order to provide our technical team with the necessary tools to help the customer with their technical problems.



Alorica

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• • Jan 2013 - Apr 2013

• • Oct 2012 - Jan 2013



.

• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Mar 2008 - Sep 2012



Stream Global Services

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Technical Support Representative

  • 2005 - 2008