Experience

Card Inc

• United States
• Financial Services
• 1 - 100 Employee

• Operations Director

  • Jun 2003 - Present

  My key role as Operations Director in microfinance requires a strategic mindset, strong leadership abilities, operational expertise, and a deep commitment to financial inclusion. By effectively managing operations, you will contribute to the organization's growth, sustainability, and impact, ultimately improving the lives of individuals and communities through access to responsible financial services. * Oversee and optimize the operational processes and procedures of the microfinance institution. This includes managing various functional areas such as loan origination, credit assessment, loan disbursement, collections, client services, and back-office operations. * Involves developing and implementing operational strategies that align with the organization's mission, goals, and regulatory requirements. * Evaluate and enhance existing processes, systems, and technologies to improve efficiency, minimize risk, and drive operational excellence. * Collaboration and effective leadership; work closely with cross-functional teams, including finance, risk management, IT, and compliance, to ensure seamless coordination and integration of operations across different departments. * Provide guidance and support to the managers and operational staff, fostering a culture of continuous learning, performance, and adherence to industry standards. * Oversee the development and implementation of robust risk management frameworks, policies, and procedures to mitigate operational risks and maintain compliance with regulatory requirements. * Monitoring loan portfolios, analyzing delinquency rates, and implementing measures to control credit and operational risks. * Playing a key role in driving innovation and leveraging technology to enhance operational efficiency and customer experience. Show less