Experience

Klook

• Hong Kong
• Travel Arrangements
• 700 & Above Employee

• Customer Support Specialist

  • Feb 2020 - Present



Easy-go-Inc.,dba, Tours4Fun

• Cebu, Central Visayas, Philippines

• Travel Advisor

  • Apr 2019 - Jan 2020

  - Answering both inbound calls and emails. -Answering Q&A questions posted in the website. - Processing tour reservations. - Following up tour providers in finalizing tours within 48 hours prior to scheduled tour date. - Answering both inbound calls and emails. -Answering Q&A questions posted in the website. - Processing tour reservations. - Following up tour providers in finalizing tours within 48 hours prior to scheduled tour date.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2016 - Feb 2019

  - Taking outbound and inbound calls from/to customers/passengers. - Answering emails from customers/passengers queries - Collaborating clients on customers/passengers special request and seeking for a best resolution via email. - Doing re-booking during IROPS on affected passengers - Do outbound calls to passengers affected with an aircraft change (overbooking, involuntary downgrade) and schedule change (involuntary schedule/time change) - Do involuntary reissue for all rebooked passengers. - Collaborating with the airport team in rebooking. Show less