Director, Volunteer Engagement

• Jan 2023 - Present

Manager, Talent Acquisition and Retention

• May 2021 - Jan 2023

Responsible for: • talent acquisition for WSU Foundation• recruitment strategies• DEIAB initiatives, including educational workshop and bringing a DEIAB lens to recruitment and retention practices for the organization• training for search committees, hiring, onboarding and offboarding practices • programs for mentoring, coaching, CliftonStrengths and employee recognition

Coordinator, Organizations and Activities

• Sep 2019 - May 2021

• Plan, execute and assess large events for campus population and partners • Build stakeholder relationships through website development and collaborative event management • Recruit, train and manage para-professional employees • Manage multiple projects at once, driving impact and innovation through collaboration with partners and accountability for employees • Facilitate individual-support meetings and trainings for small groups based on need • Set budget requirements, track purchases and meet revenue goals • Coordinate professional development, develop and lead dynamic presentations • Compile semi-annual reports through Banner, assess data to meet benchmarks and develop future goals • Increase engagement via social media, managing departmental brand • Create innovative new activities and redesign services for virtual delivery Show less

Senior Area Coordinator

• Aug 2015 - Sep 2019

• Recruited, trained and managed para-professional employees, designed position responsibilities and accountability model • Designed onboarding process for professional staff, including annual professional development and training • Led annual recruitment, selection and onboarding processes for team of 30+ para-professional employees, increasing diversity of applicants by 100% • Large-scale program management for diverse population, engaging stakeholders and utilizing customer data and feedback to increase effectiveness • Demonstrated quick-thinking and decision-making abilities while responding to mental health crises, behavioral complaints, and maintenance concerns after-hours. • Exercised tact and diplomacy while interpreting compliance laws and behavioral policies, to reach consensus on results of behavioral complaints and interpersonal conflict situations • Provided guidance and resources to self-governing teams regarding group leadership skills, event coordination, and development • Created and led learning materials related to bias and interview techniques, career readiness, communication and customer service techniques, social justice, project assessment, and policy interpretation and accountability models to ensure consistency among staff • Built and maintained close relationships with diverse external stakeholders to deepen program impact and retention of student population • Designed new processes for centralizing budgets, managing staff evaluations and organizing professional staff training for greater efficiency and impact • Managed annual program budgets of $10K/year and $30K/year • Designed and led Equity, Diversity and Inclusion training for staff Show less

Assistant Hall Director

• Aug 2013 - May 2015

• On-boarded and managed customer service staff for front-line office • Talent acquisition for developmental leadership roles, provided guidelines for event management, group facilitation techniques and budget management • Developed recruitment strategy of customer service staff resulting in higher retention and more diverse candidate pool • First responder to organizational emergencies, made quick decisions, applied relevant laws and policies, and behavioral management and conflict de-escalation techniques • Built collaborative relationships with internal and external stakeholders to ensure success Show less

NODA Intern for Student Involvement and Activities

• May 2014 - Jul 2014

• Demonstrated flexibility, cooperation, and communication in managing large staff team • Displayed excellent customer service in communication and building relationships with external stakeholders • Coordinated orientation events, including civic engagement project and closing ceremony • Used data and assessment to design social media strategy and shift to digital communication platforms and virtual delivery of programs • Demonstrated flexibility, cooperation, and communication in managing large staff team • Displayed excellent customer service in communication and building relationships with external stakeholders • Coordinated orientation events, including civic engagement project and closing ceremony • Used data and assessment to design social media strategy and shift to digital communication platforms and virtual delivery of programs

Americorps Member

• Sep 2012 - Jul 2013

• High-contact customer service to at-risk and diverse population • Provided interpretation of social assistance programs, applicable laws, and Spanish-English translation services for small office • Coordinated and conducted learning and social programs for low-income, at-risk youth • Facilitated management of volunteer program, including recruitment and onboarding • Assessed and managed non-profit programs, adhering to applicable laws and policies • Incorporated Adult Learning techniques and applied theory to develop ESL course • Managed assessment and data record-keeping for office, provided analysis for future goals Show less