Experience

Mosaic (joinmosaic.com)

• United States
• Financial Services
• 100 - 200 Employee

• Lead Product Manager for Payments

  • Nov 2019 - Present

  San Francisco Bay Area - Strategically planned and executed a “zero-to-one” initiative - Mosaic payment processing functionality, effectively steered leadership to embrace a revised initiative goal and go-to-market strategy - Proactively identified opportunities, developed compelling business cases and created a digital welcome video experience. Achieved over 90% adoption in pilot launch, enhancing the customer experience, with an anticipated annual cost savings exceeding $3MM upon full rollout. - Exemplified… Show more - Strategically planned and executed a “zero-to-one” initiative - Mosaic payment processing functionality, effectively steered leadership to embrace a revised initiative goal and go-to-market strategy - Proactively identified opportunities, developed compelling business cases and created a digital welcome video experience. Achieved over 90% adoption in pilot launch, enhancing the customer experience, with an anticipated annual cost savings exceeding $3MM upon full rollout. - Exemplified leadership as a role model for the product team, continually promoting data-driven decision-making and consistent user research to uncover ongoing product enhancement opportunities - Led Mosaic AI/ML initiatives, conducted proof of concepts for multiple trials aiming to automate sales and operations process for business efficiency Show less



Bill.com

• United States
• Software Development
• 1 - 100 Employee

• Senior Product Manager

  • Feb 2018 - Aug 2019

  San Francisco Bay Area - Product lead for one of the top five new company initiatives in 2018, responsible for product delivering end to end and launched the first Virtual Card product on Bill.com platform. Initial enrollment funnel metrics is 50%+ over forecasting. - Identified multiple product opportunities based on user research and product data analysis, improved product engagement rate by over 20% - Successfully reduced partner specific error cadence by 30%+ by identified opportunity within release process… Show more - Product lead for one of the top five new company initiatives in 2018, responsible for product delivering end to end and launched the first Virtual Card product on Bill.com platform. Initial enrollment funnel metrics is 50%+ over forecasting. - Identified multiple product opportunities based on user research and product data analysis, improved product engagement rate by over 20% - Successfully reduced partner specific error cadence by 30%+ by identified opportunity within release process and working collaboratively with Dev/ QA team and PMs. - Responsible for partner channel product roadmap, managed and delivered multiple bank partners’ integration projects. Defined success metrics with partners and cross-functional teams. Show less



Capital One

• Egypt
• Leasing Non-residential Real Estate

• Digital Product Manager

  • Aug 2016 - Jan 2018

  San Francisco Bay Area Product Manager on National Small Business Account Acquisition • Simplified application underwriting process by 35%, resulting in over $20MM annual revenue gain by identifying opportunities within the reviewing process; influenced senior leadership across small business bank and filled data gaps between OAO and Operations • Increased savings account opening approval rate by 6%, resulting in over $10MM annual revenue gain by analyzing account approval data; identified business… Show more Product Manager on National Small Business Account Acquisition • Simplified application underwriting process by 35%, resulting in over $20MM annual revenue gain by identifying opportunities within the reviewing process; influenced senior leadership across small business bank and filled data gaps between OAO and Operations • Increased savings account opening approval rate by 6%, resulting in over $10MM annual revenue gain by analyzing account approval data; identified business opportunities and influenced the policy change • Promoted product A/B testing as normal practice across the small business bank; increased multi-account booking by 20%; decreased account opening drop off rate by ~12%; decreased system error rate by ~5%

• Digital Product Manager

  • Aug 2014 - Aug 2016

  Washington D.C. Metro Area Product Manager for Capital One Consumer Bank Digital Payment. • Drove cross-functional teams inside and outside Capital One (Engineer, Design, Fraud, Marketing, Processor third party vendors, Network, Wallet Provider) to execute strategic initiatives in consumer bank including Apple Pay, Android Pay and Digital Debit Card Instant Issuance/ Reissuance • Created hosted card emulation (HCE) based NFC payments for Capital One's Android Wallet app resulting in double-digit growth… Show more Product Manager for Capital One Consumer Bank Digital Payment. • Drove cross-functional teams inside and outside Capital One (Engineer, Design, Fraud, Marketing, Processor third party vendors, Network, Wallet Provider) to execute strategic initiatives in consumer bank including Apple Pay, Android Pay and Digital Debit Card Instant Issuance/ Reissuance • Created hosted card emulation (HCE) based NFC payments for Capital One's Android Wallet app resulting in double-digit growth month-over-month. This is the first U.S. bank to enable NFC payment capability within its own mobile app to allow customers to pay at any contactless terminal using their mobile device • Strategy roadmap creation for consumer bank digital payments

• Sr. Financial Analyst

  • Apr 2014 - Aug 2014

  Washington D.C. Metro Area • Owned revenue/budget forecasting for Subprime Credit Card Business, part of 3-person team managing over 10 billion portfolio.

• Sr. Data Analyst

  • Feb 2012 - Apr 2014

  Washington D.C. Metro Area Data Analyst in Recruiting Analytics Team • Created recruiting strategy; performed recruiting headcount analysis and hiring forecasting for the company • Managed budget and spending for recruiting department and Capital One University; influenced leadership strategy to manage within ~90MM budget • Performed ongoing and ad-hoc analysis leveraging SQL and Teradata


BeBeyond
• Professional Training and Coaching
• 1 - 100 Employee
• HR Consultant

  • May 2007 - Jul 2009

DTZ
• Germany
• Medical Practices
• Training Specialist

  • Apr 2006 - May 2007