Experience

Scania Singapore

• Singapore
• Automotive
• 1 - 100 Employee

• Technical Support Executive

  • Sep 2020 - Present

  - Handling Scania products' technical issues and supporting Workshop operations.- Communicate with the Global Technical Support Engineer from Factory.- Report product problems to the R&D and Field Quality Engineer.- Spread and cascade the latest Technical Information/Bulletin.- Provide technical advice to customers and colleagues.- Support and work with the Warranty process.

• Warranty Executive

  • Jan 2012 - Present

  - Manage all warranty claims according to the manufacturer warranty policy and procedures.- Maintain warranty cost and credit database.- Coordinate all Technical/Recall campaigns involved in the market.- Technical support and advisor for workshop operations.

• Warranty Coordinator

  • Jan 2011 - Dec 2011

• Service Technician

  • Mar 2010 - Dec 2010

  Service technician for Bus and Truck maintenance and repairs.



Scania Malaysia

• Malaysia
• Automotive
• 1 - 100 Employee

• Service Technician

  • Jan 2010 - Feb 2010

  Service technician for Bus and Truck maintenance and repairs.

• Apprentice

  • Jan 2009 - Dec 2009

  Joined Scania Malaysia Traineeship Programme for 12 months duration.Jobs rotation in different roles and departments (Assembly Plant, Front Counter Service Advisor, Parts Dept., Warranty Dept., Workshop Bus/Truck Dept. and Pre-Delivery Inspection Technician).