Investigation Officer

• Apr 2021 - Present

Operations Officer

• Nov 2015 - Apr 2021

+ Attached to Bedok Police Division in 2016+ Attached to MOM in 2020 for Staff Officer (FAST) duties + Attached to ICA in 2020 for SHN Investigations and Enforcement

Operation Assistant (Flight Operations)

• Feb 2015 - Nov 2015

+ Preparation of computerised flight plans (CFP) for pilots’ review prior to departure. Telex monitoring for changes in aircraft movements and additional flights. Manuals and charts documentation. Ensure on-time departures of Singapore Airlines Passenger and Cargo aircrafts.+ Updating of Safety Manuals for SilkAir + Updating charts for SQ Cargo/SilkAir+ Hand Flight Plan package and brief Pilot before Departure and after Arrival Flights (Other Airlines)# Given the chance by the Head of Department to understudy Crewing for various airlines as well as providing Flight Watch services Show less

Customer Service Agent (Passenger Services)

• Aug 2014 - Feb 2015

Handling Singapore Airline & SilkAir (SQMI) Arrival and Departure Flights

Customer Service Officer (1627 Hotline)

• Feb 2014 - Jun 2014

+ Provide personalised service to phone-in enquiries and feedback from customers + Provide immediate attention to customers' needs and follow-up with appropriate resolution + Work with relevant departments to follow up with customer correspondences + Provide personalised service to phone-in enquiries and feedback from customers + Provide immediate attention to customers' needs and follow-up with appropriate resolution + Work with relevant departments to follow up with customer correspondences

Residents Committee Manager

• Jun 2012 - Feb 2014

+ Provide secretariat support to Grassroots Leaders (GRLs) in the constituency+ Co-ordinating all events and activities + Assist Residents’ Committee to form and develop Interest Groups- Liaises with Grassroots Leader to remind them on important meeting and functions + Event Management/Liasion+ Maintain Residents Committee (RC) and Constituency Office (CO) Social Media Platform+ Assist the Residents Committee (RC) assigned to facilitate them in widening outreach and deepening engagement with residents and thereby, building social capital and to achieve an active community+ Working with different government agencies and statutory boards to form and create events and follow up cases for/from residents Show less

IT Officer - Infocomm Technology Division

• Mar 2012 - Jun 2012

+ Managing assets+ Providing helpdesk support to different PA departments+ Working with different departments in People's Association and IDA to ensure IT support and datas are up to date

CERT Recruitment Coordinator (Operations) - Emergency Preparedness Division

• Nov 2011 - Mar 2012

+ Attending Citizenship Ceremony+ Promoting Emergency Preparedness to new Citizens+ Data Entry+ Working with different district constituency offices (CO) and different PA units to promoteEmergency Preparedness to residents