Experience

SK magic Malaysia

• Malaysia
• Retail
• 1 - 100 Employee

• • Dec 2021 - Present

  -Detect entire operation process flaws, plan and propose for improvement-Analyze company ERP deficiency and propose for solution to top management-Oversee regional managers problem, and report to HQ and resolving them with agreed method and solution -Assist manager to develop monthly business index and analyze the data needed accordingly-Monitor and ensure inventory level is up sufficient for each branches in nationwide, and propose to supply chain team for restocking-Responsible and properly indentify Service Technician productivity and headcount needed, and liaise with recruitment team for hiring Show less

• • Aug 2020 - Dec 2021

  -Support Team Leader -Daily allocation and monitoring of tasks and duties -Review and resolve escalations -Improve the performance support team -Responding to customer questions via online chat, email & homepage -Handle and monitor other ad-hock (Membership, update card, legal case and so on) -Produce internal performance reporting in order that throughput, quality and trends can be monitored and assessed


TS Worldwide Network Sdn. Bhd
• Junior Executive

  • Mar 2020 - Jan 2022