ICT Business Analyst & IT Support

• Jan 2022 - Present

Floor Manager

• Feb 2020 - Present

1. Analyse business processes and translate business requirements and improvements into information and technology system solutions. 2. Responsible for coordinating restaurant operations effectively, solving various crises on-site, handling all the customers’ complaints, and calculating the daily sales revenue. 3. Enhanced 35% of table turnover rate by organizing and assessing the dine-in time of 14 tables (about 45+ customers per hour) to adjust the reservation time slot in season. 4. Improved 80% of customers' order efficiency by proposing and engaging the project of a contactless order system with the IT company and re-establishing the stocks database. 5. Reduce 70% of error rate and increase greater productivity by establishing standard operating procedures and adopting systems management for all processes, especially in food delivery. 6. Understand customer drivers, problems and strategies to assist with recommendations, documenting requirements, resolving problems, finding and providing solutions. 7. Leading and managing 6+ staff in both kitchen and dine-in area in a day, mainly responsible for the staff of dine-in area includes an interview, training and work placement, and supervising the quality of meals serve.

Community Ambassadors

• Aug 2020 - Jul 2021

1. Assist all the visitors in applying physical distancing measures, that congestion is minimised and that shared areas are used safely. 2. Being friendly and patient to promote a positive culture and encourage COVID Safe practices across the university. 3. Notify management and security when the behaviours or workplace are not compliant with the COVID-Safe Plan. 4. Keep up to date with NSW Government COVID-19 policy. 1. Assist all the visitors in applying physical distancing measures, that congestion is minimised and that shared areas are used safely. 2. Being friendly and patient to promote a positive culture and encourage COVID Safe practices across the university. 3. Notify management and security when the behaviours or workplace are not compliant with the COVID-Safe Plan. 4. Keep up to date with NSW Government COVID-19 policy.

Travel Consultant

• Oct 2018 - Apr 2020

1. Processing 100+ bookings per day, including understanding customers’ requirements, confirming booking details, contacting suppliers and sending the confirmation voucher. 2. Prepared detailed itineraries, including but not limited to tourist attractions, transport, accommodation, and car rentals. 3. Solve the customers' travel-related queries efficiently by working with the manager and colleagues to establish a database of Questions and Answers. 4. Increase 20% customer satisfaction by analyzing and determining the customers' needs to provide friendly customized and effective customer service. 5. Maintained close contact with customers to arrange not only the best travel experience but also found creative solutions to address their issues or complaints. 6. Analyzed and updated market strategy by keeping up to date with the latest trends in the travel market via contact suppliers or online searching to completely fulfil customers’ desires.