Experience

University of Central Florida – Rosen College of Hospitality Management

• United States
• Higher Education
• 1 - 100 Employee

• Master's Programs Coordinator

  • Aug 2023 - Present

• Associate Professor

  • Aug 2020 - Present



Rosen College of Hospitality Management, University of Central Florida

• Orlando, Florida Area

• Assistant Professor

  • Aug 2014 - Aug 2020



College of Health and Human Sciences

• Purdue University

• Graduate Assistant

  • Jan 2012 - May 2014



School of Hospitality and Tourism Management

• Purdue University

• Graduate Research/Teaching Assistant

  • Jan 2009 - Dec 2011



Accor, Sofitel Hotel

• Xi'an, China

• Attendant

  • Mar 2008 - Apr 2008

  Surpassed sales goals through wine up -selling and gained intrinsic wine knowledge Demonstrated commitment to meeting customers' needs and practiced suggestive selling techniques Provided quality services at an upscale bar that attracted a diverse international clientele Page 2 of 3 Learned strategy and advanced customer service techniques at weekly training meetings Show less



B&Q Furniture Supermarket

• Xi'an, China

• Intern

  • May 2006 - May 2006

  Improved understanding of customers by conducting surveys regarding products and service Performed communication skills through dealing with customers' feedback and complaints Collaborated with on site technicians to effectively serve customers Improved understanding of customers by conducting surveys regarding products and service Performed communication skills through dealing with customers' feedback and complaints Collaborated with on site technicians to effectively serve customers



Oriental Hotel

• Xi'an, China

• Intern

  • Jul 2005 - Jul 2005

  Developed interpersonal skills by providing individualized customer service in both restaurant and convention center Developed interpersonal skills by providing individualized customer service in both restaurant and convention center