Experience

NTT DATA Business Solutions - Malaysia

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• SAP BASIS Technical Support

  • Jun 2018 - Present

  Responsibilities- Provide day to day SAP Basis Technical Support and Resolution for all Service Requests/Incidents/Change Requests- Dealing with Japanese co-partner/Customer in daily support and project- Work in a team to achieve the required KPI element and SLA- Provide in details Planning, Solution, Root Caused Analysis and Incident Prevention to the customerExperienced :- SAP Kernel Patching/Upgrade- System Refresh- OS/DB Migration (Export/Import Method)- SPS Patching (ABAP/JAVA)- Oracle SAP Bundle Patch- HANA/MSSQL Patching- HANA Table Partitioning- SAP Language Supplementation- SAP/DB/Hostname Rename- Solman 7.2 Installation and Configuration- SAP Performance Tuning- Client Copy (Local/Export/Import/Remote)- UC4 Administrator (Schedule/Create/Update Forecast Job, Calendar, Troubleshooting,) Show less

• SAP Helpdesk Support

  • Dec 2016 - Jun 2018

  Responsibilities- Handling daily email/phone communication and respond to customer in agreed timeline- Handling daily alert monitoring and perform initial checking- Identify potential critical alert/escalation and handle in agreed SLA


Maxis
• Malaysia
• Telecommunications
• 700 & Above Employee
• Data Helpdesk Executive

  • Sep 2015 - Dec 2016

AEGIS BPO Malaysia Sdn Bhd
• Technical Support Executive

  • Jan 2015 - Sep 2015

Direct Current Electrical Trading Sdn Bhd
• Business Admin

  • 2013 - 2014