Experience

Methodist College Kuala Lumpur
• Malaysia
• Higher Education
• 1 - 100 Employee
• Assistant, Library

  • Apr 2021 - Present


PARKROYAL Kuala Lumpur

• Malaysia
• Hospitality
• 1 - 100 Employee

• Assistant Director of Sales - MICE

  • Jan 2015 - Jun 2018

  Sales Top Achiever for years 2014, 2015, and 2016. i.Handling MICE (Meeting, Incentive, Conference, and Events) accountsii.Developing new accounts and service existing MICE accounts based on iii.industry (event management, overseas and local associations, society/non-profit organization from alphabet A till M)iv.Monitor Kuala Lumpur Convention Centre events and updatesv.Servicing travel agent from MICE divisionvi.Managing online RFP - Cvent, Hotel Planners, MeetingBookers, Starcite, MCI, HelmsBriscoe, Hosmark and turn into group businessvii.As a trainer for junior staff on online RFP for Cvent, Hotel Planners, MeetingBookers, Starcite, MCI, HelmsBriscoe, Hosmarkviii.Reporting to the Director of Sales & Marketingix.Marketing hotel and banquet arrangement for PARKROYAL Kuala Lumpurx.Marketing hotel and banquet group arrangement for PARKROYAL Penang Resort Show less

• Assistant Director of Sales - MICE

  • Jul 2013 - Dec 2014

  i.Handling MICE (Meeting, Incentive, Conference, and Events) accountsii.Developing new accounts and service existing MICE accounts based on industry (event management, overseas and local associations, society/non-profit organization)iii.Monitor Kuala Lumpur Convention Centre events and updatesiv.Servicing travel agent from MICE divisionv.Managing online RFP - Cvent, MCI, HelmsBriscoe, Hosmark and turn into group businessvi.Reporting to Area Director of Salesvii.Marketing hotel and banquet arrangement for PARKROYAL Kuala Lumpurviii.Marketing hotel and banquet group arrangement for PARKROYAL Penang Resort Show less

• Assistant Director of Sales - Corporate

  • Oct 2010 - Jun 2013

  i.Handling FIT and group corporate accountsii.Developing new accounts and service existing corporate accounts based on the area of coverage (Bukit Bintang, KLCC, Jalan Pinang, Jalan Stonor, Jalan Sultan Ismail)iii.Reporting to Area Director of Salesiv.Marketing hotel and banquet arrangement for PARKROYAL Kuala Lumpurv.Marketing hotel and banquet group arrangement for PARKROYAL Penang Resortvi.Marketing service suite for PARKROYAL Serviced Suites

• Senior Business Development Manager

  • Aug 2005 - Sep 2010

  i. Handling FIT and group corporate accountsii.Developing new accounts and servicing existing corporate accounts based on industry (Insurance, Shipping, Logistic, Direct Selling, Real Estate)iii.Reporting to Director of Business Developmentiv.Marketing hotel, banquet arrangement, and service apartment for PRINCE Hotel & Residence Kuala Lumpur.



Dynasty Hotel Kuala Lumpur

• Austria
• Hospitality
• 1 - 100 Employee

• Senior Business Development Manager

  • Jan 2001 - Jun 2005

  i.Handling FIT and group corporate accounts ii.Developing new accounts and service existing corporate accounts based on an area of coverage (Rawang, Batu Caves, Selayang, Jalan Ipoh) iii.Developing MICE market from events held at Putra World Trade Centre iv.Reporting to Executive Assistant Manager v.Marketing hotel, banquet arrangement, and service apartment for Dynasty Hotel Kuala Lumpur i.Handling FIT and group corporate accounts ii.Developing new accounts and service existing corporate accounts based on an area of coverage (Rawang, Batu Caves, Selayang, Jalan Ipoh) iii.Developing MICE market from events held at Putra World Trade Centre iv.Reporting to Executive Assistant Manager v.Marketing hotel, banquet arrangement, and service apartment for Dynasty Hotel Kuala Lumpur



The Pan Pacific Hotel Kuala Lumpur

• Sales Manager

  • Jan 1999 - Dec 2000

  i.Handling FIT and group corporate accountii.Developing new accounts and service existing corporate accounts based on the area of coverage (Rawang, Batu Caves, Selayang, Jalan Ipoh, Bandar Sri Damansara)iii.Reporting to the Director of Sales & Marketingiv.Marketing hotel and banquet arrangement for Pan Pacific Hotel Kuala Lumpur

• Assistant Sales Manager

  • Jun 1997 - Dec 1998

  i.Handling FIT and group corporate accountii.Developing new accounts and service existing corporate accounts based on the area of coverage (Port Klang, Klang, Shah Alam, Petaling Jaya)iii.Servicing Japanese Corporate accounts (Petaling Jaya area only)iv.Reporting to the Director of Sales & Marketingv.Marketing hotel for Pan Pacific Hotel Kuala Lumpur

• Sales Coordinator (MICE division)

  • Jun 1996 - May 1997

  i.Handling customer inquiryii.Perform quotation, contracts, and group follow up via telephone, emails, etciii.To assist in the scheduling of meetings, correspondences, and note-takingiv.To organize meetings and appointmentsv.To assist in company eventsvi.Telemarketing to the potential customervii.Site inspection and negotiating to the potential customerviii.To handle filingix.Reporting to Director of MICEx.Marketing hotel and banquet arrangement for Pan Pacific Hotel Kuala Lumpurxi.Assist to market Putra World Trade Centre banquet hall Show less



The Pan Pacifric Hotel Kuala Lumpur

• Secretary (Japanese division)

  • Jun 1994 - May 1996

  i.Handling customer inquiry ii.Perform quotation, contracts and follow up via telephone, emails, etc iii.To assist in the scheduling of meetings, correspondences, and note-taking iv.To organize meetings and appointments v.To assist in company events vi.Telemarketing to the potential customer vii.Site inspection and negotiating to the potential customer viii.To handle filing ix.Reporting to the Director of Sales - Japanese Account x.Marketing hotel and banquet arrangement for Pan Pacific Hotel Kuala Lumpur Show less



Posim Industrial Equipment Sdn Bhd

• Administrative Assistant

  • Aug 1990 - May 1994

  i.Handling customer inquiry ii.Perform quotation, contracts and follow up via telephone iii.Perform invoices for the customer every month iv.To assist in the scheduling of meetings, correspondences, and note-taking v.To organize meetings vi.To assist in company events vii.Assisting on stocktake every 6 months viii.Handling telephone calls ix.To handle filing x.Reporting to Sales Manager and Administrator i.Handling customer inquiry ii.Perform quotation, contracts and follow up via telephone iii.Perform invoices for the customer every month iv.To assist in the scheduling of meetings, correspondences, and note-taking v.To organize meetings vi.To assist in company events vii.Assisting on stocktake every 6 months viii.Handling telephone calls ix.To handle filing x.Reporting to Sales Manager and Administrator



Nationwide Express Courier Services Berhad

• 1 - 100 Employee

• Customer Service Agent (Logistic department)

  • Apr 1989 - Jun 1990

  i.Handling customer inquiries and complaintsii.Provide appropriate solutions and alternative within the time limitsiii.Follow up to ensure resolutioniv.Assist with other ad-hoc duties and when requiredv.Handling telephone callsvi.To handle filingvii.Reporting to Logistic Manager

• Customer Service Agent

  • Jan 1986 - Mar 1989

  i.Handling customer inquiries and complaintsii.Provide appropriate solutions and alternative within the time limitsiii.Follow up to ensure resolutioniv.Assist with other ad-hoc duties and when requiredv.Deliver excellent customer service and manage the needs of customers through a range of communication channelsvi.Handling telephone callsvii.To handle filingviii.Reporting to Customer Service Manager