Experience

V-Tech Computers Pte Ltd

• IT Services and IT Consulting
• 1 - 100 Employee

• Unit Manager

  • Feb 2004 - Present

  Manpower Placement Related Role- Handle and follow up on inquiries from customer on resource needs (capture customers' requirements)- Handles recruitment (Review, shortlist and interview candidates)- Oversees HR administration (On-boarding & off-boarding of staff, day-to-day operations)- Ensure staff receive appropriate welfare and support during their employment with the company- Engage customers on resource performance feedback and appraisal Sales Support Related Role- Perform end-to-end follow up on IT product sales from handling customer inquiries, to preparing quotations, to processing customer’s PO, to procurement of product from supplier, to coordination of delivery to customer- Maintain records of sales transactions and generate sales report- Maintain professional and technical knowledge by attending workshops and product training- Respond to RFP or tenders and prepare proposal- Prepare and participate in online bidding for tender- Plan, execute and drive marketing campaignsManagement Representative Role (Additional)- Appointed as Management Representative (MR) in 2005 and implemented the company’s ISO 9001 Quality Management System (QMS) under the ISO 9001:2000 standard in 2005- Upgraded QMS to ISO 9001:2008 standard in 2008- Conduct internal audit and ensure successful re-certification- Maintain and update the QMS- Ensure processes are in place and followed, to ensure overall quality in the company’s service delivery

• Customer Service Team Lead (Outsourced to HP Service Centre)

  • Mar 2003 - Feb 2004

  Customer Service Representative - Attend to walk-in customers over the counter- Receive and record customer issues / complains on the equipment fault- Assist in basic troubleshooting and resolution of reported issues- Escalate to appropriate and relevant parties for resolution of issuesTeam Lead for Front Counter Operations- Promoted to Team Lead 6 months into the job as Customer Service Representative- Manage resource allocation and handle roster planning- Develop training program and provide training to new staff- Participate and contribute to process planning and fine-tuning- Provide guidance and periodic briefing to existing staff- Act as first level point of escalation for front counter operation to the customer** Re-deployed to V-Tech HQ to a sales support related role **



STE International (S) Pte Ltd

• Sales Engineer

  • Sep 2001 - Feb 2003

  - Support the sales team by providing product and technical information during demo to potential clients- Pre-sales scoping of project with client, conveying project requirements to project manager upon confirmation of sales- Create product brochures and write-ups- Assist the project manager in system implementation and delivery to client during the initial stage of project- Develop user training manuals and materials- Provide product training to internal staff and clients - Support the sales team by providing product and technical information during demo to potential clients- Pre-sales scoping of project with client, conveying project requirements to project manager upon confirmation of sales- Create product brochures and write-ups- Assist the project manager in system implementation and delivery to client during the initial stage of project- Develop user training manuals and materials- Provide product training to internal staff and clients



STE ePoint Pte Ltd

• Multimedia Designer

  • Nov 2000 - Sep 2001

  - Interpreted the creative requirements of the company and create appropriate designs for its websites and applications- Assisted the programmers in coding of the website using html, javascript and ASP- Conceptualize and design graphics, presentation templates and create presentation slides for my department** Re-deployed to parent company, STE International (S) Pte Ltd to a sales support related role ** - Interpreted the creative requirements of the company and create appropriate designs for its websites and applications- Assisted the programmers in coding of the website using html, javascript and ASP- Conceptualize and design graphics, presentation templates and create presentation slides for my department** Re-deployed to parent company, STE International (S) Pte Ltd to a sales support related role **



p3.com Pte Ltd

• Multimedia Designer

  • Jul 2000 - Oct 2000

  - Interpreted the creative requirements of the company and create appropriate designs for its websites and applications- Created banner advertisements for clients- Conceptualize and design marketing collateral in print and multimedia presentations for the company** P3.com Pte Ltd ceased operations in October 2000 due to the decision of the parent company, Pan Pacific Public Company Ltd ** - Interpreted the creative requirements of the company and create appropriate designs for its websites and applications- Created banner advertisements for clients- Conceptualize and design marketing collateral in print and multimedia presentations for the company** P3.com Pte Ltd ceased operations in October 2000 due to the decision of the parent company, Pan Pacific Public Company Ltd **



3C Automation (Industrial Attachment as part of Diploma Course)

• Web Designer

  • Jan 2000 - Jun 2000

  - Create web pages using Macromedia Dreamweaver and Macromedia Flash - Create web pages using Macromedia Dreamweaver and Macromedia Flash



Columbia Learning Centre (now known as Columbia Academy)

• Teacher Assistant

  • Jun 1997 - Dec 1999

  - Taught English Language, Mathematics, Art & Crafts to primary school students during the June and December school vacation throughout these three years when I was taking my full-time Diploma course - Taught English Language, Mathematics, Art & Crafts to primary school students during the June and December school vacation throughout these three years when I was taking my full-time Diploma course