Webster Muñoz

Technical Project Manager at AHINKO International
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
Managua, Managua, Nicaragua, NI
Languages
  • English Professional working proficiency
  • Spanish Native or bilingual proficiency

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • Responsive Web Design
    freeCodeCamp
    Sep, 2023
    - Oct, 2024
  • Professional Scrum Master™ I (PSM I)
    Scrum.org
    Aug, 2022
    - Oct, 2024
  • Google Project Management Certificate
    Google Career Certificates
    Jul, 2022
    - Oct, 2024
  • Software Project Lead to Advanced Scrum Master
    Skillsoft
    Jul, 2022
    - Oct, 2024
  • PMI Project Management Ready™
    Project Management Institute
    Apr, 2022
    - Oct, 2024
  • Six Sigma Yellow Belt Professional
    6sigmastudy - The global certification body for six sigma certifications
    Apr, 2022
    - Oct, 2024
  • EF SET Score
    EF Standard English Test (EF SET)
    Mar, 2022
    - Oct, 2024
  • Microsoft Excel - Excel from Beginner to Advanced
    Udemy
    Mar, 2022
    - Oct, 2024

Experience

  • AHINKO International
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Project Manager
      • Apr 2023 - Present

      Technical Project Manager responsible of managing software development projects following agile practices.• Oversee the daily tasks of the development team to ensure completion toward established milestones.• Hold regular technical team meetings to determine progress and address any questions or challenges regarding projects.• Collaborate with the development team to ensure high-quality products that adhere to schedule timelines, budget and scope.

    • Quality Assurance Engineer
      • Feb 2023 - Present

      Quality assurance Engineer dedicated to review requirement documentation, develop and perform test cases to ensure compliance with project scope and quality expectations.• Create tests cases to identify software problems. • Analyze bugs and errors found during tests.• Collaborate with software development team to enhance user experience.

  • Concentrix
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Team Leader
      • Oct 2017 - Jan 2023

      Responsible for the day-to-day operations and supervision of a group of cloud support engineers and subject matter experts for multiple technologies, B2C and B2B. • Lead multiple initiatives to Improve quality and productivity. • Implemented SOPs for process standardizations. • Consistently achieved and exceeded account KPI targets. Responsible for the day-to-day operations and supervision of a group of cloud support engineers and subject matter experts for multiple technologies, B2C and B2B. • Lead multiple initiatives to Improve quality and productivity. • Implemented SOPs for process standardizations. • Consistently achieved and exceeded account KPI targets.

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Coach
      • Oct 2014 - Sep 2017

      Operations supervisor in charge of providing direction and guidance to guarantee the consistent achievement of key performance metrics. • Improved front line agents’ performance trough coaching • Successfully completed coaching certification programs. Operations supervisor in charge of providing direction and guidance to guarantee the consistent achievement of key performance metrics. • Improved front line agents’ performance trough coaching • Successfully completed coaching certification programs.

  • Ceroic
    • United States
    • IT Services and IT Consulting
    • Junior Software Developer
      • Jan 2014 - Oct 2014

      This experience was about creating and maintaining software solutions for small businesses. This experience was about creating and maintaining software solutions for small businesses.

Education

  • Universidad Nacional de Ingeniería
    Ingenieria en Computación

Community

You need to have a working account to view this content. Click here to join now