Senior Professional Services Manager

• Oct 2022 - Present

Senior Implementation Manager

• Jan 2022 - Oct 2022

Implementation Manager

• May 2021 - Jan 2022

Founder

• Aug 2021 - Present

Manager, Client Service Operations (Business Excellence)

• Mar 2019 - Feb 2020

- Service delivery process design and implementation for one of the largest global IT solutions providers. - Defining product requirements. - Building high performing operations function with particular focus on product integration. - Managing efficiency gain laboratories and analyzing workflows in order to design and build highly efficient service delivery solutions. - Designing internal reporting capabilities with primary focus on service delivery leading and lagging indicators. - Onsite management and support of service delivery team launch and transition. - Member of the Solution Consulting Pod, responsible for service delivery process and product architecture as well as launch oversight of highly customized Client engagements. - Managing Relativity instances and providing ongoing support to service delivery teams. - Building product training materials as well as providing trainings. Show less

Manager, Client Service Operations (Business Excellence)

• Sep 2018 - Mar 2019

- Service delivery process design and implementation for one of the largest global IT solutions providers.- Defining product requirements.- Building high performing operations function with particular focus on product integration.- Managing efficiency gain laboratories and analyzing workflows in order to design and build highly efficient service delivery solutions.- Designing internal reporting capabilities with primary focus on service delivery leading and lagging indicators.- Onsite management and support of service delivery team launch and transition.- Member of the Solution Consulting Pod, responsible for service delivery process and product architecture as well as launch oversight of highly customized Client engagements.- Managing Relativity instances and providing ongoing support to service delivery teams.- Building product training materials as well as providing training. Show less

Manager, Contract Management Oversight I

• Aug 2017 - Sep 2018

- Managing Contract Information Management, Work Allocation and Reporting teams, delivering service to one of the largest global IT solutions providers (~20 team members), ongoing Client relationship management.- Project management, including management of several Client database migrations.- Building Service Delivery product requirements and consulting in solution architecture as well as product integration (including process, staffing, technology etc.).- Process management and improvement, waste identification as well as gap analysis, Operational Excellence tools implementation.- Risk management, problem and escalation solving.- Accountability for delivering, measuring and reporting on SLA/KPI metrics.- Providing ongoing support, feedback and guidance for team members, performance management as well as quarterly evaluation.- Recruitment and onboarding of new team members. Show less

Associate, Client Service Operations (Business Excellence)

• Mar 2017 - Aug 2017

- Project management.- Supporting launches of new teams.- Preparing training and training materials for team members f.e. Teamwork and Time Management workshops, IRIS by AXIOM, Relativity.- Setting up and improving operating procedures of new and existing teams, creation of process maps and other related documentation.- Providing ongoing support and acting as a liaise between delivery teams and technology/solution engineers on the SalesForce based contract management and CRM system called “IRIS by Axiom”.- Carrying out Q&A, feedback sessions and gathering software business and functional requirements for the technology/solution engineers, identifying gaps and wastes as well as suggesting potential solutions.- Supporting new releases of “IRIS by Axiom”, including refreshing and new functionalities training, carrying out UAT as well as assessing risks related to implementation of new releases.- Gathering system and reporting requirements as well as development of Relativity workspace for one of the world’s largest technology, automatization and digitalization companies in the world.- Operational Excellence tools implementation. Show less

Analyst, Client Service Operations (Business Excellence)

• Jan 2016 - Feb 2017

- Project management – leading preparation for Axiom Academy internship program in Wrocław CoE.- Supporting transitions from India and launches of new teams under management supervision.- Preparing training and training materials for team members f.e. Teamwork and Time Management workshops, IRIS by AXIOM, Relativity.- Setting up and improving operating procedures of new and existing teams, creation of process maps and other related documentation, basic Operational Excellence tools implementation under management supervision.- Providing ongoing support and acting as a liaise between delivery teams and technology/solution engineers on the SalesForce based contract management and CRM system called “IRIS by Axiom”.- Carrying out Q&A, feedback sessions and gathering software business and functional requirements for the technology/solution engineers, identifying gaps and wastes as well as suggesting potential solutions under management supervision.- Gathering reporting requirements from team leaders. - Supporting new releases of “IRIS by Axiom”, including refreshing and new functionalities training, carrying out UAT as well as assessing risks related to implementation of new releases. Show less

Senior Analyst, Due Diligence - Financial Services Documentation

• Apr 2015 - Dec 2015

- Conducting due diligence reviews for global investment bank – verifying counterparty’s formation, capacity and authority to enter into derivative related agreements, legal analysis of received documentation,- Preparing due diligence trainings and training materials for team members,- Customer service,- Providing training sessions, ongoing support as well as acting as a liaise between delivery teams and technology/solution engineers on the SalesForce based contract management system called “IRIS by Axiom”,- Carrying out Q&A, feedback sessions and gathering software business and functional requirements for the technology/solution engineers. Show less

Enforcement Proceedings Specialist

• Jun 2013 - Mar 2015

- Ongoing monitoring and managing portfolio of cases, reporting progress as well as recommending actions to the Client, - Preparing reports for clients, customer relationship management, - Customer service, - Preparing lawsuits, - Preparing applications to initiate enforcement proceedings, reporting of claims in bankruptcy proceedings, - Preparation of notifications on suspicion of committing a crime, - Debt repayment negotiations with debtors, concluding settlements, - Gathering business requirements as well as supporting implementation of new case management software. Show less

Salesman

• Sep 2012 - Jul 2014

- Customer service, - Taking care of appearance of the shop, - Preparing promotional actions. - Customer service, - Taking care of appearance of the shop, - Preparing promotional actions.